Remote Client Success & Support Specialist

Simera; San Francisco (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The role requires excellent communication, the ability to understand client needs, and to manage requests efficiently.

You will respond across email, phone, chat, and other channels, troubleshoot issues, document interactions, and collaborate with internal teams to improve service quality for English-speaking

Qualifications

• Experience in client support or customer-facing roles.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with account questions and service concerns.
• Troubleshoot problems and provide effective solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to internal teams.
• Maintain records of client interactions and resolutions.
• Monitor open requests and ensure timely follow-up.
• Identify recurring client concerns and share feedback.
• Collaborate across departments to resolve issues.
• Maintain a professional, client-focused approach.
• Follow company policies and service standards.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Problem solving

Active listening

Attention to detail

Time management

CRM systems

Multitasking

Tools

CRM platforms

Ticketing systems

Job description

Simera is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The role requires excellent communication, the ability to understand client needs, and to manage requests efficiently.

You will respond across email, phone, chat, and other channels, troubleshoot issues, document interactions, and collaborate with internal teams to improve service quality for English-speaking