Client Success Specialist

Fulgent-Therapeutics-1; Coppell (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Inform Diagnostics, a Fulgent Genetics Company, is seeking a Client Success Representative to ensure client requests are fulfilled accurately and efficiently. You will triage inquiries, coordinate with distributions to send slides, and document receipts of critical reports while supporting both internal teams and external institutions.

You will work with CRM and LIS systems, handle calls, maintain strong written communication, and uphold high standards of service to ensure optimal patient care

Qualifications

• High School diploma or equivalent.
• 1+ year experience in a client services role required; experience in an administrative, receptionist, and medical role preferred.
• Strong and courteous phone etiquette.
• Ability to work harmoniously as a member of the team.
• Ability to compose clear, concise, and professional written communication.
• Strict attention to detail and organized.
• Precise when performing clerical tasks.
• Ability to meet deadlines and work under pressure.
• Demonstrates flexibility and adaptability to shift gears according to the priority of tasks.
• Capacity to work independently once given adequate instructions.
• Proficient in MS Office.

Responsibilities

• Work requests and tickets, including coordination with Distribution to send slides to outside institutions.
• Fax, confirm and document receipt of critical diagnosis reports.
• Process requests for record of loans to outside institutions.
• Process requests for additional testing.
• Handle incoming and outgoing calls.
• Maintain quality service by adhering to call monitoring standards and standard operating procedures to ensure a positive client experience and optimal patient care.
• Use internal technologies including CRM (Customer Relationship Management) and LIS (Laboratory Information System).
• Work independently and in a team environment, to share and receive information/ideas from all levels of the organization.
• Be flexible and adaptable to changing priorities while maintaining high level of personal accountability.
• Exude a positive attitude while displaying a commitment and passion for patient care.

Skills

Client services

Phone etiquette

Written communication

Attention to detail

MS Office

Teamwork

Adaptability

Deadline management

Education

High School diploma or equivalent

Tools

MS Office

Job description

Inform Diagnostics, a Fulgent Genetics Company, is seeking a Client Success Representative to ensure client requests are fulfilled accurately and efficiently. You will triage inquiries, coordinate with distributions to send slides, and document receipts of critical reports while supporting both internal teams and external institutions.

You will work with CRM and LIS systems, handle calls, maintain strong written communication, and uphold high standards of service to ensure optimal patient care