Client Services Specialist I

Scorpion Therapeutics; Louisville (CO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Scorpion Therapeutics is seeking a Client Service Specialist to support field-based Sales Consultants in a diagnostic testing environment, focusing on expediting test result release and stakeholder communication.

You will facilitate test positioning, assist with onboarding and portal access, gather missing information, develop reports, and ensure HIPAA compliance while collaborating with medical, sales, and technical teams in a hybrid Louisville, CO setting.

Qualifications

• High school diploma or GED required.
• 1–3 years supporting sales teams or medical office experience preferred.
• Strong knowledge of PHI laws and CRM.
• Excellent organizational skills and ability to handle stressful situations.

Responsibilities

• Facilitate test positioning, ensure timely information flow between physicians, nurse navigators, sites, and lab.
• Assist with onboarding, technical support, and portal access.
• Gather missing information such as insurance and medical records.
• Develop reports and support training for peers.
• Maintain compliance with HIPAA and internal protocols.

Skills

CRM

PHI compliance

Organizational skills

Stress management

Education

High school diploma or GED

Tools

CRM software

Portal access systems

Job description

Role

Client Service Specialist supporting field-based Sales Consultants in a diagnostic testing environment, focusing on expediting test result release and managing stakeholder communication.

Responsibilities

• facilitate test positioning, ensure timely information flow between physicians, nurse navigators, sites, and lab
• assist with onboarding, technical support, and portal access
• gather missing information such as insurance and medical records
• develop reports and support training for peers
• maintain compliance with HIPAA and internal protocols.

Requirements

• high school diploma or GED
• 1-3 years supporting sales teams, medical office experience preferred
• strong knowledge of PHI laws and customer relationship management
• organizational skills and ability to handle stressful situations.

High-Value

• support for diagnostic tests in lung disease, with a focus on personalized patient care
• hybrid work setup in Louisville, CO, post-training
• role involves cross-functional communication with medical, sales, and technical teams.