Client Success Specialist – Medical Diagnostics

Fulgent Genetics; Coppell (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Inform Diagnostics, a Fulgent Genetics Company, is seeking a Client Success Representative in Coppell, TX. You will respond to client inquiries, triage requests to the correct department, and coordinate with Distribution to ensure timely delivery of slides and critical reports.

Using CRM and LIS systems, you will support both internal teams and external clients, maintain high service levels, and contribute to accurate record handling while upholding patient care standards.

Qualifications

• High School diploma or equivalent.
• 1+ year experience in a client services role.
• Strong and courteous phone etiquette.
• Ability to compose clear, concise written communication.
• Proficient in MS Office.

Responsibilities

• Handle work requests and tickets, coordinating with Distribution to send slides to outside institutions.
• Fax, confirm and document receipt of critical diagnosis reports.
• Process requests for records of loans to outside institutions.
• Process requests for additional testing.
• Handle incoming and outgoing calls.
• Maintain quality service by adhering to call monitoring standards and SOPs.
• Use CRM and LIS to support operations.
• Work independently and in a team to share information across the organization.

Skills

Phone etiquette

MS Office

Client services

Communication

Education

High School diploma

Tools

CRM

LIS

Job description

Inform Diagnostics, a Fulgent Genetics Company, is seeking a Client Success Representative in Coppell, TX. You will respond to client inquiries, triage requests to the correct department, and coordinate with Distribution to ensure timely delivery of slides and critical reports.

Using CRM and LIS systems, you will support both internal teams and external clients, maintain high service levels, and contribute to accurate record handling while upholding patient care standards.