Billing Call Center Specialist: Patient & Insurance Support

Fulgent Genetics; Coppell (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Inform Diagnostics, a Fulgent Genetics Company, seeks a Billing Call Center Representative to handle 80–100 inbound daily calls from patients, doctors’ offices and insurers, resolving complex billing inquiries with professional service. You will research issues across systems and the web while maintaining courteous interactions and accurate documentation.

Qualified candidates have a high school diploma, 3–5 years in high-volume healthcare billing or customer care, and strong MS Office and

Qualifications

• High School Diploma or GED.
• Three to five years of relevant work experience in a high-volume healthcare billing/admissions/customer call center.
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.
• Ability to work in a fast-paced, deadline driven environment.
• Maintain a high standard of discipline and professionalism.

Responsibilities

• Answers 80-100 inbound calls per day from patients, doctor's offices, and insurance carriers.
• Utilizes expert problem solving and customer service skills to respond to and resolve complex billing inquiries and problems, including the handling irate patient calls.
• Uses multiple systems and the internet to research, troubleshoot and resolve problems in order to address patient complaints.
• Ability to quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous manner at all times.
• Collects payments from patients for outstanding balances.
• Processes adjustments to accounts when applicable.
• Accurately and concisely document patient, doctor's office, and insurance carrier feedback, call summary, and any resolution provided completed during each call.
• Identifies trends and takes action to help prevent customer dissatisfaction.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Internet for business use

Job description

Inform Diagnostics, a Fulgent Genetics Company, seeks a Billing Call Center Representative to handle 80–100 inbound daily calls from patients, doctors’ offices and insurers, resolving complex billing inquiries with professional service. You will research issues across systems and the web while maintaining courteous interactions and accurate documentation.

Qualified candidates have a high school diploma, 3–5 years in high-volume healthcare billing or customer care, and strong MS Office and