Client Success & Solutions Specialist

First American; Fort Mill (SC); On-site; USD 51,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO / paid leave

Employee stock purchase plan

Job summary

First American seeks a skilled mortgage servicing professional to provide high-level customer service across complex issues. You will analyze customer needs, research issues, and coordinate solutions, partnering with sales and operations to drive client satisfaction.

Strong communication and problem-solving abilities are essential for success in this role. This role requires 3–5 years in mortgage or insurance servicing, aBachelor's degree, and proficiency in MS Office.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3–5 years of directly relevant work experience, mortgage or insurance industry preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft applications (Word, Outlook, Excel, Access, PowerPoint).

Responsibilities

• Analyze customer needs and issues to provide effective solutions.
• Perform trend analysis and communicate market conditions to improve processes.
• Deliver training and product demonstrations to clients at their sites.
• Support sales teams with customer sign-ups, pricing, and contracts where needed.

Skills

MS Office

Communication

Education

Bachelor's degree

Tools

Siebel

SWAN

PTS

A/R

Job description

First American seeks a skilled mortgage servicing professional to provide high-level customer service across complex issues. You will analyze customer needs, research issues, and coordinate solutions, partnering with sales and operations to drive client satisfaction.

Strong communication and problem-solving abilities are essential for success in this role. This role requires 3–5 years in mortgage or insurance servicing, aBachelor's degree, and proficiency in MS Office.