Mortgage Servicing Support Specialist

First American; Fort Mill (SC); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Benefits package

Employee stock purchase plan

Job summary

First American is seeking a Customer Service Associate for ServiceMac in Fort Mill, SC. You will resolve mortgage-related inquiries, verify account details, and provide accurate information to customers while ensuring a positive service experience.

The role requires at least 1 year in a call center or customer service setting, with strong communication and numerical skills. Work hours include a regular evening shift with some overtime based on volume.

Qualifications

• 1 year of related experience in a call center or customer service environment.
• Excellent customer service and communication skills.
• Ability to navigate multiple computer systems while assisting customers.
• Strong math and problem-solving abilities.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Resolve customer inquiries by understanding needs and providing timely resolutions.
• Research & analyze mortgage account information across systems to identify issues and solutions.
• Verify and update customer contact and account information.
• Document interactions clearly in the system and escalate when needed.
• Assist with billing questions and coordinate with appropriate departments.
• Support compliance goals by meeting call-handling and quality standards.

Skills

Customer service

Communication

Multi-system navigation

Math & problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

First American is seeking a Customer Service Associate for ServiceMac in Fort Mill, SC. You will resolve mortgage-related inquiries, verify account details, and provide accurate information to customers while ensuring a positive service experience.

The role requires at least 1 year in a call center or customer service setting, with strong communication and numerical skills. Work hours include a regular evening shift with some overtime based on volume.