Client Success & Solutions Lead

Chatdesk, Inc.; New York (NY); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Health, Dental and Vision insurance

401(k)

Job summary

Chatdesk, Inc. is seeking a Client Success Manager to bridge customers with our software and ML teams.

The role blends technical fluency with business insight in a hybrid environment, enabling you to become a trusted partner, shape product feedback, and guide customers through onboarding, support, and ongoing value realization. You will analyze industry CX trends, own client relationships, and collaborate with engineering to drive improvements.

Qualifications

• Excellent written and verbal communication skills.
• Ability to inspire people and drive customer success.
• Comfortable in a fast-paced, changing environment.
• Experience with software scripting (Python) preferred.

Responsibilities

• Understand customers’ organizational goals and work with management to implement CX changes.
• Compile analysis and industry research on CX trends and engage customers.
• Own and manage customer relationships to drive the value of Chatdesk’s solutions.
• Collaborate with management and customers’ engineering teams for onboarding and troubleshooting.
• Address, resolve, and record customer issues around product usage and onboarding.
• Ensure customer happiness and engagement by leveraging knowledge of products and best practices.

Skills

Communication skills

Public speaking

Presentation skills

Written communication

Inspiring others

Team player

Adaptability

Customer success

Job description

Chatdesk, Inc. is seeking a Client Success Manager to bridge customers with our software and ML teams.

The role blends technical fluency with business insight in a hybrid environment, enabling you to become a trusted partner, shape product feedback, and guide customers through onboarding, support, and ongoing value realization. You will analyze industry CX trends, own client relationships, and collaborate with engineering to drive improvements.