Senior CX & Technical Success Manager

Talkdesk; Seattle (WA); On-site; USD 77,500 - 147,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Uncapped Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk is seeking a CX Manager who acts as both trusted advisor and technical consultant for our most valuable customers. You will drive product adoption, optimize ROI, and maintain long-term health through enablement, guidance, and change management, serving as a bridge to Talkdesk internal teams.

You will also own CRM responsibilities to ensure ongoing customer health and successful outcomes, requiring strong problem-solving skills and the ability to build lasting relationships across

Qualifications

• 5+ years in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in SaaS/CCaaS/CPaaS.
• Experience engaging with C-level executives and translating technical concepts for non-technical audiences.
• Experience with contact center technology or customer experience platforms.

Responsibilities

• Serve as the primary technical point of contact for assigned accounts.
• Drive product adoption and ROI via outcome-based enablement.
• Collaborate with cross-functional teams to resolve issues and surface enhancements.
• Conduct business reviews to track ROI, KPIs, and alignment with goals.
• Develop change management strategies for successful adoption.
• Support renewal and expansion efforts by aligning value with customer goals.

Skills

Customer Success

Technical consulting

CRM management

Stakeholder management

Executive communication

Tools

Salesforce

APIs

Job description

Talkdesk is seeking a CX Manager who acts as both trusted advisor and technical consultant for our most valuable customers. You will drive product adoption, optimize ROI, and maintain long-term health through enablement, guidance, and change management, serving as a bridge to Talkdesk internal teams.

You will also own CRM responsibilities to ensure ongoing customer health and successful outcomes, requiring strong problem-solving skills and the ability to build lasting relationships across