Client Success Manager

Chatdesk, Inc.; New York (NY); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Health, Dental and Vision insurance

401(k)

Job summary

Chatdesk, Inc. is seeking a Client Success Manager to bridge customers with our software and ML teams.

The role blends technical fluency with business insight in a hybrid environment, enabling you to become a trusted partner, shape product feedback, and guide customers through onboarding, support, and ongoing value realization. You will analyze industry CX trends, own client relationships, and collaborate with engineering to drive improvements.

Qualifications

• Excellent written and verbal communication skills.
• Ability to inspire people and drive customer success.
• Comfortable in a fast-paced, changing environment.
• Experience with software scripting (Python) preferred.

Responsibilities

• Understand customers’ organizational goals and work with management to implement CX changes.
• Compile analysis and industry research on CX trends and engage customers.
• Own and manage customer relationships to drive the value of Chatdesk’s solutions.
• Collaborate with management and customers’ engineering teams for onboarding and troubleshooting.
• Address, resolve, and record customer issues around product usage and onboarding.
• Ensure customer happiness and engagement by leveraging knowledge of products and best practices.

Skills

Communication skills

Public speaking

Presentation skills

Written communication

Inspiring others

Team player

Adaptability

Customer success

Job description

Client Success Manager

Summary

The Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Your impact

• Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
• Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)
• Own and manage customer relationships to drive the value of Chatdesk’s solutions
• Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting
  
• Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.
  
• Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers

Our values

• Honesty and transparency
• Do your best work
• Always learning and improving
• Empathy

Requirements

• Cultural fit with our values
• Enjoy learning about different companies and understanding their business
• Motivated to help our clients and their companies be even more successful
• Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
• Ability to inspire people
• Comfortable working in a fast-paced, frequently changing and evolving environment
• Scrappy and positive team player
• Last and certainly not least, lover of customer experience!

Preferred but not required

• 2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills
• Experience in software scripting (e.g., Python) is preferred

Perks

• Competitive salary
• Stock options
• Health, Dental and Vision insurance
• 401(k)