Client Success & Service Delivery Manager

International Business Machines Corporation; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

IBM is seeking a Client Service Manager to serve as the single interface for client readiness and execution of contracted services. The role focuses on delivering comprehensive client support, maintaining strong relationships, and supervising service delivery across the contract lifecycle.

You will manage contract deliverables, track maintenance operations, and develop action plans to improve service quality and client satisfaction.

Qualifications

• Bachelor's degree required.
• Strong understanding of IT service management principles and SOA/SoW management.
• Proven ability to build and maintain client relationships.
• Knowledge of service delivery processes including implementation, maintenance, and reporting.
• Experience with contract management and tracking deliverables.
• Familiarity with coordinating resources and deploying action plans.

Responsibilities

• Deliver total account system support to clients and ensure contracted services meet business targets.
• Establish, maintain, and improve client relationships through proactive communication and issue resolution.
• Oversee the implementation and delivery of contracted services and monitor service levels.
• Track and report on contract deliverables, including maintenance operations.
• Develop and implement action plans to improve service quality and client satisfaction.

Skills

ITSM

Client relationships

Service delivery

Contract management

Project management

Education

Bachelor's degree

Job description

IBM is seeking a Client Service Manager to serve as the single interface for client readiness and execution of contracted services. The role focuses on delivering comprehensive client support, maintaining strong relationships, and supervising service delivery across the contract lifecycle.

You will manage contract deliverables, track maintenance operations, and develop action plans to improve service quality and client satisfaction.