Client Success & Sales Specialist — On-site San Juan

ethree solutions; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

ethree solutions in San Juan is seeking a Customer Success & Sales Specialist for a full-time, on-site role. You will build strong client relationships, respond to inquiries, provide support, and monitor accounts to identify opportunities for value.

You will collaborate with consulting and technical teams to translate feedback into improvements, prepare proposals, support the sales cycle, and track key success metrics in our CRM to drive retention and growth.

Qualifications

• Customer-focused experience and commitment to positive client experiences.
• Strong client support, relationship management, and effective communication.
• Analytical skills to interpret data and support service improvements.
• Experience in customer success, account management, or sales support.
• Ability to work with cross-functional teams in a fast-paced environment.
• Experience with CRM or customer engagement tools and basic office software.
• Bachelor’s degree in Business/Marketing/Communications or equivalent.
• Professional fluency in English; additional language skills are a plus.

Responsibilities

• Respond to client inquiries and provide timely support.
• Monitor client accounts to address needs and concerns.
• Collaborate with consulting and technical teams to improve services.
• Prepare presentations and proposals for clients.
• Support the sales cycle through follow-ups and pipeline management.
• Track customer success metrics and document interactions in CRM.
• Contribute to retention and growth strategies.

Skills

Customer focus

Customer support

Relationship management

Analytical skills

Cross-functional collaboration

CRM software

Office productivity

English fluency

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM software

Microsoft Office

Job description

ethree solutions in San Juan is seeking a Customer Success & Sales Specialist for a full-time, on-site role. You will build strong client relationships, respond to inquiries, provide support, and monitor accounts to identify opportunities for value.

You will collaborate with consulting and technical teams to translate feedback into improvements, prepare proposals, support the sales cycle, and track key success metrics in our CRM to drive retention and growth.