Client Success & Sales Ops Specialist

Eurofins USA Agroscience Services; Easton (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401k Company Matching

Paid Time Off

Personal Days

Wellness Program

Education Assistance

Job summary

Eurofins USA Agroscience Services in Easton, MD is seeking a detail‑oriented customer support professional who will act as the primary internal contact for quotations, orders, and account coordination across regulated lab services.

You will collaborate with technical, lab and sales teams to review RFQs, prepare quotes, manage pricing, and ensure compliant documentation, while guiding quote-to-project handoffs and driving customer satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in life sciences, chemistry, business, or related field (or equivalent experience).
• 2+ years of experience in customer service, inside sales, or account support within a laboratory, pharmaceutical, chemical, or regulated manufacturing environment.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with CRM systems, LIMS/ERP systems, and Microsoft Office.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Serve as primary internal and secondary external customer contact regarding customer and customer-facing requests, support, and account management.
• Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.
• Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.
• Assist sales representatives with account coordination, pipeline tracking, and customer communications.
• Directly support preparation of quotes, change orders, and other customer-facing documentation, as well as ensure internal systems are utilized properly for project tracking on Company’s SharePoint sites.
• Lead the commercial to operations handoff process to ensure proper invoicing, scheduling and Project numbers documented, and Study Directors assigned when a new project (quote) is achieved (won).
• Proactively identify opportunities to improve customer satisfaction and service efficiency

Skills

CRM systems

LIMS/ERP systems

Microsoft Office

Customer service

Organizational skills

Communication

Regulated environment

Education

Associate’s or Bachelor’s degree in life sciences, chemistry, business

Tools

LIMS

ERP systems

Microsoft Office

Job description

Eurofins USA Agroscience Services in Easton, MD is seeking a detail‑oriented customer support professional who will act as the primary internal contact for quotations, orders, and account coordination across regulated lab services.

You will collaborate with technical, lab and sales teams to review RFQs, prepare quotes, manage pricing, and ensure compliant documentation, while guiding quote-to-project handoffs and driving customer satisfaction.