Entry Level Business Support Specialist

Eurofins USA BioPharma Services; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Dental and vision options

Job summary

Eurofins USA BioPharma Services seeks a proactive Business Support Specialist to assist users of in-house applications and manage system configurations. You will serve as a primary contact for application-related support and help ensure smooth operation of critical tools.

Responsibilities include resolving user inquiries, documenting processes, training end users, and coordinating with cross-functional teams to implement improvements.

Qualifications

• Associates degree in life sciences, computer science, or related field.
• Proven experience in a systems/support role or IT helpdesk is preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Respond to and resolve user inquiries for in-house applications.
• Monitor and manage administrative changes within the system.
• Collaborate with cross-functional teams to troubleshoot issues.
• Help document support processes, FAQs, and system updates.
• Provide end-user training and guidance on application usage.
• Identify recurring issues and suggest improvements with the development team.
• Assist in user account management and system configuration changes.
• Stay up to date with application updates and changes.

Skills

Systems support

Communication

Interpersonal skills

Troubleshooting

Learning new software

Business process understanding

Education

Associates degree in life sciences or computer science

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

We are seeking a proactive and detail-oriented Business Support Specialist to join our team. This role will be essential in providing assistance to users, solving inquiries, and ensuring the smooth operation of in-house developed applications. The ideal candidate will be able to monitor and implement necessary administrative changes within the system and serve as a primary point of contact for technical and application-related support.

Key Responsibilities:

• Respond to and resolve user inquiries, providing timely support for in-house applications.
• Monitor and manage administrative changes within the system to ensure optimal functionality.
• Collaborate with cross-functional teams to troubleshoot and resolve issues in the applications.
• Assist in the documentation of support processes, FAQs, and system updates.
• Provide end-user training and guidance on the proper use of applications when needed.
• Identify recurring issues and collaborate with the development team to improve the user experience.
• Assist in user account management and system configuration adjustments.
• Stay up to date with application updates and changes to ensure continuous system improvement.

Qualifications

Preferred Qualifications:

• Prior experience in a systems support role
• Strong communication and interpersonal skills (verbal and written)
• Strong organizational, troubleshooting and problem solving skills
• Capability to learn new software functionality and systems
• Understanding of business process flow and design

Basic Minimum Qualifications:

• Associates degree in life sciences, computer science, or another related science or engineering curriculum
• Authorization to work in the United States without restriction or sponsorship

Additional Information

Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

We offer excellent full-time benefits including:

• Life and disability insurance,
• 401(k) with company match,
• Paid holidays and vacation,
• Dental and vision options.

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.