Client Success & Sales Operation Specialist

Eurofins Agroscience Services; Easton (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Eurofins Agroscience Services in Easton, MD is seeking a Client Success & Sales Operations Specialist to serve as the primary internal commercial administrator for customers in crop protection and related markets.

You will coordinate RFQs, prepare pricing and change orders, enter orders in LIMS/ERP, and support sales and project teams to ensure accurate invoicing and on-time delivery, fostering exceptional customer outcomes across projects.

Qualifications

• Customer service experience in a business-to-business environment.
• Ability to support sales processes and manage customer inquiries.

Responsibilities

• Serve as primary internal and secondary external contact for customer requests and account management.
• Receive, review, and respond to RFQs in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with agreements.
• Enter and manage orders in LIMS or other ERP systems.
• Assist sales with account coordination, pipeline tracking, and customer communications.
• Support preparation of quotes, change orders, and customer-facing documentation; ensure proper project tracking.
• Lead handoff from commercial to operations for invoicing and scheduling when a quote is won.
• Identify opportunities to improve customer satisfaction and service efficiency.

Skills

Customer service

Sales support

RFQ handling

LIMS

ERP systems

Tools

LIMS

ERP systems

SharePoint

Quotations

Job description

If you’re seeking to become engaged in purposeful work that will have a far-reaching impact, Eurofins Agroscience Services (EAS) provides the environment you’re looking for. With more than 50 years’ experience in the crop protection industry, EAS offers a unique portfolio of expertise, providing extensive laboratory and field support across multiple industries including agrochemical, biopesticide, pharmaceutical, biocide, and fine chemical manufacturers.

When you join the EAS Group, you’ll become part of a team that is focused on organization, communication and attention to detail while providing support for scientific studies and business operations.

Eurofins Agroscience Services is searching for a Client Success & Sales Operations Specialist to work with our team in Easton, MD.

This position serves as the primary point of internal commercial administration for customers in the crop protection, pharmaceutical, and chemical markets who utilize contract research and analytical services for regulated products such as herbicides, pesticides, pharmaceuticals, and chemical active ingredients. This role is responsible for assisting with customer inquiries, coordinating quotations, large complex proposals, and order processes, supporting the interactions between sales organization and three laboratory sites relating to back-office activities, and ensuring exceptional customer outcomes from initial request, and change order management, through project completion.

Duties include:

• Serve as primary internal and secondary external customer contact regarding customer and customer-facing requests, support, and account management.
• Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.
• Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.
• Assist sales representatives with account coordination, pipeline tracking, and customer communications.
• Directly support preparation of quotes, change orders, and other customer-facing documentation, as well as ensure internal systems are utilized properly for project tracking on Company’s SharePoint sites.
• Lead the commercial to operations handoff process to ensure proper invoicing, scheduling and Project numbers documented, and Study Directors assigned when a new project (quote) is achieved (won).
• Proactively identify opportunities to improve customer satisfaction and service efficiency