Client Success Representative - Home Services

Bighorn Law; Suisun City (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Bighorn Law is seeking a high-energy, relationship-first customer experience ambassador in California. This role is focused on turning conversations into outcomes, keeping EMH top of mind, and turning inquiries into booked projects with a loyal, long-term impact.

You will be the heartbeat of our customer experience, driving positive interactions and elevating the voice of the client throughout every engagement. This is not a traditional CSR role.

Job description

This is not a traditional customer service role.

This is a high-energy, relationship-first position for someone who LOVES talking to people, turns every conversation into a win for the customer, and understands that a happy voice on the phone is worth its weight in gold.

You will be the heartbeat of our customer experience, a champion who keeps EMH top of mind, converts inquiries into booked projects, and builds loyalty that lasts a lifetime.