Client Success Relationship Manager

Vheda Health; California (MO); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in virtual health engagement is seeking a dynamic Client Success Relationship Manager to join their remote Client Services team. The role involves nurturing client relationships, delivering presentations, and collaborating with internal teams to ensure client success. Candidates must have a BA/BS degree, 4+ years in a client-facing role, and be fluent in English and Spanish, residing in California.

Qualifications

• 4+ years in a client-facing role.
• Fluent in English and Spanish, both verbal and written.
• Resides in California.

Responsibilities

• Establish and maintain strong relationships with clients through regular outreach.
• Serve as the main point of contact for clients, addressing their needs.
• Track and manage contractual commitments to ensure timely delivery.

Skills

Client Relationship Management

Communication

Project Management

Bilingual (English and Spanish)

Education

BA/BS Degree or equivalent

Job description

Join to apply for the Client Success Relationship Manager role at Vheda Health.

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care coordination programs provide simple access to care coordination from anywhere, helping health plans deliver better outcomes for their members.

We are seeking a dynamic and adaptable Client Success Relationship Manager to join our Client Services team. Reporting to the Chief Client Officer, you will support successful client implementations, nurture ongoing relationships, present program value, drive account growth, and ensure client success. This role is fully remote but requires residence in California.

Key Responsibilities

1. Establish and maintain strong relationships with clients through regular outreach and communication.
2. Serve as the main point of contact for clients, understanding their needs and addressing concerns promptly.
3. Deliver impactful presentations demonstrating the value of our products and services.
4. Track and manage contractual commitments to ensure timely delivery of services.
5. Collaborate with internal departments such as clinical services, operations, and analytics to meet client expectations.
6. Facilitate effective communication between clients and internal teams, conveying feedback and requirements.
7. Identify opportunities for upselling or cross-selling additional services based on client needs and market trends.
8. Engage with community members to understand their needs, concerns, and preferences, leveraging feedback to inform organizational strategies.
9. Travel up to 25% to client sites for in-person meetings.

Required Qualifications

• BA/BS Degree or equivalent.
• 4+ years in a client-facing role.
• Resides in California.
• Fluent in English and Spanish, both verbal and written.

Preferred Qualifications

• Experience working with health plans or in the healthcare industry.
• Proactive, responsive, and skilled at building trust with stakeholders.
• Confident, influential, and adept at aligning teams toward common goals.
• Experienced in managing projects and implementing process improvements.
• Excellent verbal and written communication skills.
• Aspiring to drive account growth and client satisfaction.
• Attention to detail and a passion for community impact.