Client Success Relationship Manager

Vheda Health; California (MO); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player in virtual health engagement is seeking a dynamic Client Success Relationship Manager to enhance client relationships and drive growth. This fully remote role requires a proactive individual who can effectively communicate and understand client needs, ensuring successful implementations and nurturing long-term partnerships. With a commitment to health equity, this position offers a unique opportunity to impact underserved populations positively. If you are passionate about client success and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• 4+ years in a client-facing role with a focus on relationship management.
• Experience in health plans preferred, with strong communication skills.

Responsibilities

• Establish and maintain strong relationships with clients through regular outreach.
• Deliver impactful presentations demonstrating product value and drive account growth.

Skills

Client Relationship Management

Sales and Growth Strategies

Project Management

Communication Skills

Fluency in English and Spanish

Education

BA/BS Degree or equivalent

Job description

Join to apply for the Client Success Relationship Manager role at Vheda Health.

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care coordination programs provide simple access to care coordination from anywhere, helping health plans deliver better outcomes for their members.

We are seeking a dynamic and adaptable Client Success Relationship Manager to join our Client Services team. This role involves client-facing interactions, identifying and delivering sales and growth opportunities, supporting client implementations, nurturing relationships, presenting program value, driving account growth, and ensuring client success. The position is fully remote but requires residence in California.

Key Responsibilities

• Establish and maintain strong relationships with clients through regular outreach and communication.
• Serve as the main point of contact for clients, understanding their needs and addressing concerns promptly.
• Deliver impactful presentations demonstrating the value of our products and services.
• Track and manage contractual commitments, ensuring timely delivery of services.
• Partner with internal departments such as clinical services, operations, and analytics to meet client expectations.
• Facilitate effective communication between clients and internal teams, conveying client feedback and requirements.
• Identify opportunities for upselling or cross-selling additional services based on client needs and market trends.
• Engage directly with community members to understand their needs, concerns, and preferences.
• Leverage community feedback to inform strategic decisions and initiatives.
• Maintain a strong community presence, demonstrating commitment to making a positive impact and supporting well-being.
• Travel up to 25% to client sites for in-person meetings.

Required Qualifications

• BA/BS Degree or equivalent
• 4+ years in a client-facing role
• Resides in California
• Fluency in English and Spanish, verbal and written

Preferred Qualifications

• Experience with health plans and understanding of the industry
• Proactive, responsive, and skilled at building trust
• Confident, influential, and team-oriented
• Project management and process improvement skills
• Excellent verbal and written communication skills
• Ambition for account growth and client satisfaction
• Attention to detail and passion for community impact

Seniority level: Mid-Senior level

Employment type: Full-time

Industry: Hospitals and Health Care