Client Success & Referral Specialist (Hybrid)

CooperSurgical; Tucson (AZ); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Parental leave

Paid time off

Job summary

CooperSurgical is looking for a Client Support Specialist based in Tucson, AZ, who will exceed customer expectations by providing superior service and issue resolution. This hybrid role involves assisting clients, managing databases, and supporting referrals to increase revenue.

Ideal candidates will have 2-3 years of customer service experience, strong computer skills, and a high school diploma. We offer a comprehensive benefits package, including medical coverage, 401(k), and paid time off.

Qualifications

• 2-3 years of customer service and billing experience desired.
• Ability to read and interpret documents and comprehensively present information.
• Knowledge of computer software including Word Processing and Internet.

Responsibilities

• Provide superior service to create advocacy and extremely satisfied clients.
• Meet or exceed referral lead and enrollment goals to increase revenue.
• Answer client service calls and manage client databases.

Skills

Customer service

Problem-solving

Computer skills

Education

High school diploma or GED

Tools

Database software

Siebel Systems

Job description

CooperSurgical is looking for a Client Support Specialist based in Tucson, AZ, who will exceed customer expectations by providing superior service and issue resolution. This hybrid role involves assisting clients, managing databases, and supporting referrals to increase revenue.

Ideal candidates will have 2-3 years of customer service experience, strong computer skills, and a high school diploma. We offer a comprehensive benefits package, including medical coverage, 401(k), and paid time off.