Client Success & Projects Coordinator

TransPerfect; Boulder (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

TransPerfect in Boulder, CO seeks a Client Services Associate to be the first point of contact for existing clients and coordinate language projects. You will work with production teams to draft budgets, schedules, and instructions, manage expectations, and ensure timely, high-quality deliverables while maintaining strong client relationships.

Bachelor’s degree and English fluency required; strong organizational and communication skills are essential.

Qualifications

• Bachelor’s degree required.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and the ability to multi-task.
• Working knowledge of MS Office.

Responsibilities

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests.
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks.
• Address pitfalls with the client before submission to the production team.
• Monitor and communicate project progress, ensure adherence to deadlines and budgets, and deliver high-quality results.
• Serve as the central point of contact for and liaison between external client contact and internal production staff.
• Comply with internal regulations and ISO standards.

Skills

English communication

Problem solving

Customer service

Project management

Organization

Prioritization

Teamwork

Education

Bachelor’s degree

Tools

MS Office

Job description

TransPerfect in Boulder, CO seeks a Client Services Associate to be the first point of contact for existing clients and coordinate language projects. You will work with production teams to draft budgets, schedules, and instructions, manage expectations, and ensure timely, high-quality deliverables while maintaining strong client relationships.

Bachelor’s degree and English fluency required; strong organizational and communication skills are essential.