Client Success / Project Coordinator Digital DI Consultants

Digital DI Consultants LLC; Austin, Northern (TX, KY); Híbrido; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Digital DI Consultants LLC in Austin, Texas is seeking a proactive, customer-focused project coordinator to manage client relationships and coordinate cross-functional project delivery with internal stakeholders and leadership. The role emphasizes direct client interaction, clear communication, timely execution, and the ability to balance multiple projects across marketing, tech, and operations teams.

Experience in MarTech is a strong plus; IT services or consulting backgrounds are encouraged.

Formación

• Strong written and verbal communication skills required.
• Proven experience working directly with customers or clients.
• Solid understanding of customer needs and relationship management.
• Ability to manage meetings, timelines, dependencies, and action items.
• Experience coordinating multiple projects across teams.
• Background in MarTech is a plus; IT services or technology consulting experience is welcomed.

Responsabilidades

• Act as the primary point of contact for customers and manage ongoing client relationships
• Understand client requirements, business objectives, and expectations
• Plan, schedule, and coordinate client meetings, including agendas, timelines, and follow-ups
• Manage internal stakeholders across marketing, tech, and operations teams
• Track project timelines, dependencies, and action items to ensure on-time delivery
• Communicate project updates, risks, and changes clearly to clients and internal teams
• Handle multiple projects simultaneously while maintaining attention to detail
• Influence cross-functional teams to drive outcomes without direct authority
• Ensure customer satisfaction through clear communication and expectation management

Conocimientos

Communication skills

Customer relationship management

Project coordination

Meeting management

Cross-functional collaboration

MarTech

IT services/tech consulting

Descripción del empleo

We are looking for a proactive and customer-focused professional to manage client relationships and coordinate cross-functional project delivery. This role involves direct interaction with customers, internal stakeholders, and leadership to ensure smooth execution of projects, clear communication, and timely delivery.

Experience in Martech is a strong plus. Candidates from IT services or consulting backgrounds with strong project coordination skills are also encouraged to apply.

Key Responsibilities

• Act as the primary point of contact for customers and manage ongoing client relationships
• Understand client requirements, business objectives, and expectations
• Plan, schedule, and coordinate client meetings, including agendas, timelines, and follow-ups
• Manage internal stakeholders across marketing, tech, and operations teams
• Track project timelines, dependencies, and action items to ensure on-time delivery
• Communicate project updates, risks, and changes clearly to both clients and internal teams
• Handle multiple projects simultaneously while maintaining attention to detail
• Influence cross-functional teams to drive outcomes without direct authority
• Ensure customer satisfaction through clear communication and expectation management

Required Skills & Qualifications

• Strong written and verbal communication skills
• Proven experience working directly with customers or clients
• Solid understanding of customer needs and relationship management
• Ability to manage meetings, timelines, dependencies, and action items
• Experience coordinating multiple projects across teams
• Background in Martech is a big plus (CRMs, marketing tools, analytics, automation, etc.)
• If not Martech, experience in IT services or technology consulting is required