Client Success & Digital Projects Coordinator

Digital DI Consultants LLC; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Digital DI Consultants LLC in Austin, Texas is seeking a proactive, customer-focused project coordinator to manage client relationships and coordinate cross-functional project delivery with internal stakeholders and leadership. The role emphasizes direct client interaction, clear communication, timely execution, and the ability to balance multiple projects across marketing, tech, and operations teams.

Experience in MarTech is a strong plus; IT services or consulting backgrounds are encouraged.

Qualifications

• Strong written and verbal communication skills required.
• Proven experience working directly with customers or clients.
• Solid understanding of customer needs and relationship management.
• Ability to manage meetings, timelines, dependencies, and action items.
• Experience coordinating multiple projects across teams.
• Background in MarTech is a plus; IT services or technology consulting experience is welcomed.

Responsibilities

• Act as the primary point of contact for customers and manage ongoing client relationships
• Understand client requirements, business objectives, and expectations
• Plan, schedule, and coordinate client meetings, including agendas, timelines, and follow-ups
• Manage internal stakeholders across marketing, tech, and operations teams
• Track project timelines, dependencies, and action items to ensure on-time delivery
• Communicate project updates, risks, and changes clearly to clients and internal teams
• Handle multiple projects simultaneously while maintaining attention to detail
• Influence cross-functional teams to drive outcomes without direct authority
• Ensure customer satisfaction through clear communication and expectation management

Skills

Communication skills

Customer relationship management

Project coordination

Meeting management

Cross-functional collaboration

MarTech

IT services/tech consulting

Job description

Digital DI Consultants LLC in Austin, Texas is seeking a proactive, customer-focused project coordinator to manage client relationships and coordinate cross-functional project delivery with internal stakeholders and leadership. The role emphasizes direct client interaction, clear communication, timely execution, and the ability to balance multiple projects across marketing, tech, and operations teams.

Experience in MarTech is a strong plus; IT services or consulting backgrounds are encouraged.