Customer Service Representative

Buckeye Corrugated, Inc. (BCI); Cedar Falls (IA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Benefits

401(k)

Paid Time Off

Holidays

Bonus Plan

Employee Stock Ownership

Job summary

Buckeye Corrugated, Inc. (BCI) is seeking a Customer Service Representative to manage orders and serve as the liaison between the sales team and clients.

You will support Creative Services, Sales, Customer Service, Procurement, Manufacturing, and Finishing to ensure goals are achieved. The role requires strong planning, communication, and multitasking skills, with emphasis on accuracy, data integrity, and timely responses to customers and internal teams.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Demonstrated aptitude in problem-solving and decision making.

Responsibilities

• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Records customer changes and processes through production.
• Monitors production processes for communication with fulfillment and logistics.
• Maintains, organizes, and updates customer data.
• Exemplifies teamwork and supports internal departments and customers.

Skills

Planning

Interpersonal skills

Verbal communication

Written communication

Decision making

Problem solving

Detail orientation

Multitasking

Education

Bachelor’s degree preferred

2+ years in corrugated packing/POP display

Tools

Amtech

Microsoft Office

Outlook

Job description

The Customer Service Representative manages, communicates, and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.

Duties & Responsibilities

• Tasks related to this position may vary and are not limited to those listed below:
• Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Processes specifications to obtain a design and/or estimate.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Analyzes and purchases bulk buys on litho and top sheets with management approval.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Maintains, organizes, and updates customer data.
• Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
• Maintains a well-organized workspace.
• Other tasks as assigned by supervisor.
• Full-time role in an office setting.

Skill Set

• Excellent planning and organizational skills.
• Excellent interpersonal, organizational, verbal and written communication skills.
• Strong decision making and problem-solving abilities.
• Detail oriented.
• Ability to multitask, managing multiple challenges, and dealing with a variety of situations.

Desired Qualifications And Experience

• Bachelor’s degree preferred.
• 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Demonstrated aptitude in problem-solving and decision making.
• Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.
• Results-oriented and able to work both independently and within a team environment.

About BCI

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.