Client Success & Order Management Specialist

FHCS GmbH; Martinsville (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Freudenberg is seeking a Customer Service Coordinator to serve as the main liaison for customers, handling inquiries, documentation, orders, and sample shipments. You will coordinate orders and returns while ensuring accurate CRM/ERP records and timely invoicing.

You will also monitor accounts receivable, support collections, and help produce regular sales reports in collaboration with account managers and leadership. Onsite work in a fast-paced manufacturing setting is required.

Qualifications

• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

Responsibilities

• Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Some college

Tools

Microsoft Office

ERP/CRM systems

Job description

Freudenberg is seeking a Customer Service Coordinator to serve as the main liaison for customers, handling inquiries, documentation, orders, and sample shipments. You will coordinate orders and returns while ensuring accurate CRM/ERP records and timely invoicing.

You will also monitor accounts receivable, support collections, and help produce regular sales reports in collaboration with account managers and leadership. Onsite work in a fast-paced manufacturing setting is required.