Customer Success & Operations Specialist

Freudenberg; Martinsville (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Freudenberg in Martinsville, VA seeks a Customer Service Specialist to be the main contact for prospective and existing customers in a fast-paced manufacturing setting. You will manage customer documentation, quotations, orders, and samples, and coordinate records in CRM/ERP systems while supporting accounts receivable and invoicing.

Strong communication and organization are essential for success. Onsite work is required, with collaboration across departments to resolve issues and maintain

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Accounts Receivable & Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Sales Operations & Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Skills

Microsoft Office

ERP/CRM systems

Strong organizational and communic?ion

Education

High school diploma or equivalent

Job description

Freudenberg in Martinsville, VA seeks a Customer Service Specialist to be the main contact for prospective and existing customers in a fast-paced manufacturing setting. You will manage customer documentation, quotations, orders, and samples, and coordinate records in CRM/ERP systems while supporting accounts receivable and invoicing.

Strong communication and organization are essential for success. Onsite work is required, with collaboration across departments to resolve issues and maintain