Client Success & Operations Specialist

Facilities Maintenance Management; Denham Springs (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health insurance (FMM will pay 50% of

Paid time off and paid holidays

Training & development

Opportunity for advancement

401K contribution up to 3%

Optional voluntary benefits

Employee Assistance Program

Company provided Health Club member

Job summary

Facilities Maintenance Management is seeking a motivated professional to fulfill our Client Services Representative position. This role serves as the main point of contact for our clients, delivering a high level of customer service while working in a fast‑paced call centre.

The ideal candidate has a minimum of 2 years of customer service experience, excellent communication skills, and proficiency with Microsoft Office and related software.

Qualifications

• Minimum of 2 years experience in customer service.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication for internal and external stakeholders.
• Proficient with Microsoft applications, Adobe, QuickBooks or similar accounting software, electronic filing systems.
• Ability to multi-task in a fast-paced environment.
• Maintain a positive attitude while providing courteous and prompt service to clients.
• Support department and company through teamwork and integrity.

Responsibilities

• Update client data in multiple online software programs, including service locations, client contacts, vendor contacts, and material purchases.
• Handle incoming phone calls and emails for service requests from clients.
• Create, assign, and issue preventative and on-demand work orders for all clients.
• Obtain client approval for on-demand work order costs.
• Dispatch vendors to perform general repairs and maintenance with assigned work orders.
• Follow up and update all work order requests according to the service level agreement.
• Maintain electronic filing system for all clients.
• Assist Client Manager with standard reports for all clients.
• Generate and send open and completed work order reports to Client Manager weekly.
• Train vendors on work order and invoicing requirements and procedures.
• Respond to after-hours service calls when scheduled.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Software proficiency

Multi-tasking ability

Positive attitude

Teamwork and integrity

Tools

Microsoft Office

Adobe

QuickBooks

Electronic filing systems

Job description

Facilities Maintenance Management is seeking a motivated professional to fulfill our Client Services Representative position. This role serves as the main point of contact for our clients, delivering a high level of customer service while working in a fast‑paced call centre.

The ideal candidate has a minimum of 2 years of customer service experience, excellent communication skills, and proficiency with Microsoft Office and related software.