Client Success Lead - Facilities & Maintenance

FrontStreet Facility Solutions, Inc; Bohemia (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

FrontStreet Facility Solutions is seeking a Senior Client Coordinator to manage facility maintenance and repair requests for our clients. This is a fast-paced, customer-focused role requiring strong communication, problem-solving skills, and the ability to manage multiple priorities from initial request through completion.

Responsibilities include triaging 25–50 work orders per week, coordinating vendors, reviewing proposals, drafting client quotes for supervisor approval, and maintaining

Qualifications

• 2+ years of relevant client coordination, facilities, maintenance, or vendor management experience.

Responsibilities

• Receive, triage, and manage a high volume of facility maintenance work orders (approximately 25-50 per week).
• Troubleshoot client requests and coordinate the appropriate vendors or contractors.
• Manage work orders from initial request through completion, ensuring timely follow-up and service.
• Communicate frequently with clients and vendors by phone and email regarding service needs, status updates, and issue resolution.
• Review vendor proposals and prepare client quotes for supervisor approval.
• Identify practical, timely, and cost-effective solutions for client needs.
• Monitor emergency and non-emergency service requests and proactively resolve issues before they escape.
• Maintain accurate work order information and documentation within the company's management system.
• Work collaboratively with team members in a fast-paced environment.

Skills

Client coordination

Communication

Phone communication

Problem solving

Multitasking

Organizational skills

Calm under pressure

Attention to detail

Math basics

Education

High school diploma or GED

Tools

Microsoft Office

Job description

FrontStreet Facility Solutions is seeking a Senior Client Coordinator to manage facility maintenance and repair requests for our clients. This is a fast-paced, customer-focused role requiring strong communication, problem-solving skills, and the ability to manage multiple priorities from initial request through completion.

Responsibilities include triaging 25–50 work orders per week, coordinating vendors, reviewing proposals, drafting client quotes for supervisor approval, and maintaining