Client Success & Operations Coordinator

One-Source-Companies; Wallingford (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

ONESOURCE Companies is a growing, well-respected leader in outsourced facility and property management services serving the northeastern United States. The Client Services Coordinator will deliver exceptional customer service across commercial, residential, retail, and healthcare clients, analyzing work order trends and maintaining strong client and vendor relationships.

The role collaborates with client services, field service, project management, and accounting to oversee client needs,

Qualifications

• Ability to communicate, present, and influence credibly at all levels
• Ability to work unsupervised in an office
• Proven ability to manage multiple projects with attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communication skills

Responsibilities

• Serve as main point of contact for assigned client accounts, including emergency and afterhours calls
• Understand client needs and preferences, ensuring expectations are met or exceeded
• Communicate updates and follow up on large work orders; address concerns promptly
• Assist in simple client billing and invoicing
• Lead regular touchpoints with the primary client contact
• Build and maintain strong relationships through regular communication and exceptional service
• Maintain contractor relationships and onboard new contractors
• Monitor contract and insurance compliance; evaluate contractor performance
• Review and analyze data across trades; create estimates and proposals
• Issue bids and RFPs to foster competition and best value
• Monitor progress of work orders to ensure timely completion
• Troubleshoot issues or escalate as needed
• Follow up with clients for satisfaction and completion
• Generate operational reports and review data for client scorecards
• Report on Preventive Maintenance monthly; update client matrices

Skills

Customer service

Negotiation

Territory management

Prospecting

Communications

MS Word/Excel

Analytical skills

Learning new software

Education

High school diploma

2 years in customer service/hospitality

Tools

MS Word/Excel

Job description

ONESOURCE Companies is a growing, well-respected leader in outsourced facility and property management services serving the northeastern United States. The Client Services Coordinator will deliver exceptional customer service across commercial, residential, retail, and healthcare clients, analyzing work order trends and maintaining strong client and vendor relationships.

The role collaborates with client services, field service, project management, and accounting to oversee client needs,