Client Success & Operations Coordinator

Compass Group USA; City of Niagara Falls (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA is seeking an Account Coordinator to support Client Managers with program projects, client initiatives, and escalated service calls across multiple accounts. You will balance priorities and ensure client expectations are clearly communicated to operations and service teams.

This role offers growth opportunities through hands-on training and exposure to ongoing client needs, with a focus on improving service levels and reporting outcomes.

Qualifications

• Six months of equivalent advanced customer service experience is required - one year is strongly preferred
• Excellent interpersonal communication skills are required with the ability to develop and maintain positive internal and external relationships
• Timeliness and accuracy with the ability to prioritize and organize workload
• Proficient with Microsoft Word, Outlook, PowerPoint
• Local to the North Seattle / Everett area; covering Tacoma to Everett
• Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup

Responsibilities

• Audit vending, micromarkets, and office coffee in field operations
• Manage the auditing program in our operations and report out monthly
• Communicate the client’s expectations to operations and customer service
• Determine internal resource requirements of projects based on project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels
• Occasional troubleshooting/tech support of vending / micro-markets

Skills

Interpersonal communication

Prioritization

Customer service

Relationship building

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Post-secondary education preferred

Tools

Word

Outlook

PowerPoint

Excel

Job description

Compass Group USA is seeking an Account Coordinator to support Client Managers with program projects, client initiatives, and escalated service calls across multiple accounts. You will balance priorities and ensure client expectations are clearly communicated to operations and service teams.

This role offers growth opportunities through hands-on training and exposure to ongoing client needs, with a focus on improving service levels and reporting outcomes.