Account Coordinator

Arthur J. Gallagher & Co. (AJG); West Des Moines (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher is seeking a Branch Client Service Associate I to deliver high-quality, efficient client service by supporting branch workflow and routine client tasks. The role reports to the Branch Client Service Management Manager or Supervisor and aims to improve client retention and satisfaction through standardized processes.

You will contribute to operating targets, data quality, and continuous improvement while collaborating with Production team members in a supportive environment.

Qualifications

• High School diploma/equivalent +1 year directly applicable experience.
• Associate's degree, professional certification, or equivalent training and experience preferred.
• Previous experience managing client relationships is a plus.

Responsibilities

• Delivers high quality, efficient client service by assisting with branch workflow and routine client support.
• Creates documents, certificates, and reports using appropriate systems and resources.
• Adheres to efficiency, data/documents standards, timelines and tool usage.

Skills

Microsoft Office proficiency

Basic math skills

Strong written and verbal comms

Exceptional organizational skills

Education

High School diploma/equivalent

Associate's degree (preferred)

Professional certification or equivalent training (preferred)

Job description

How you'll make an impact

The Branch Client Service Associate I is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branch's overall workflow processes and providing routine client support. This role reports directly into either the Branch Client Service Management Manager or the Branch Client Service Supervisor. The Branch Client Service Associate I contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Supporting the business priorities of Production team members and the Client Service function. Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc. Assists with the Branch's overall workflow processes. Creates documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.

About You

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.

Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.

Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

Compensation and Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).