Client Success Meteorologist

Baron Weather, Inc.; Huntsville (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Baron Weather, Inc. is seeking a Client Success Meteorologist in Huntsville, AL, to serve as a liaison for technical support and client training on Baron’s weather technologies. You will troubleshoot, educate, and support users to maximize product adoption and satisfaction.

Recommended candidates hold a BS in Meteorology, strong communication skills, and experience with remote support. Some travel (domestic and international) may be required to deliver on-site training and webinars.

Qualifications

• Bachelor's degree in Meteorology required.
• Experience with Weather Display Technology is a plus.
• Project management experience or client relationship management is a plus.

Responsibilities

• Provide frontline technical support for Baron software and systems, diagnosing and resolving client issues via phone, email, and remote access tools.
• Create and maintain technical documentation, support resources, and FAQs to assist users in troubleshooting and learning.
• Escalate complex issues to internal engineering or development teams while maintaining ownership of client communication.
• Participate in software/data testing and QA to ensure product reliability and client readiness.
• Participate in remote training webinars as well as on-site client training (travel, both domestic and international, may be required).
• Maintain clear and accurate records of client interactions, issue resolution steps, and support outcomes.
• Contribute to the continuous improvement of client support strategies and internal procedures.
• Remain available to support clients in a 24/7 operational environment; some evening, weekend, or emergency availability may be required.

Skills

Strong communication skills

Public speaking / training

Customer service experience

Troubleshooting

Multi-tasking / prioritization

Organizational skills

Microsoft Office Suite

Remote support tools

Ticketing systems

Education

Bachelor of Science in Meteorology

Tools

Microsoft Office Suite

Remote support tools

Ticketing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Success Meteorologist

FT Regular Technical Huntsville Office, Huntsville, AL, US

30+ days ago Requisition ID: 1132

The Client Success Meteorologistserves as a key technical support and training liaison between Baron Weather and its clients. This role focuses on providing expert-level assistance, troubleshooting, and ongoing education for users of Baron’s weather technologies. By supporting client operations, resolving technical issues, and delivering proactive guidance, this position ensures high customer satisfaction and retention. The ideal candidate combines deep meteorological knowledge with technical expertise, strong communication skills, and a commitment to empowering users in operational settings.

Duties/Responsibilities

The Client Success Meteorologist supports clients in getting the most outof Baron’s technology through proactive technical support, regular engagement,and continuous training. Key responsibilities include:

• Provide frontline technical support for Baron software and systems, diagnosing and resolving client issues via phone, email, and remote access tools
• Create and maintain technical documentation, support resources, and FAQs to assist users in troubleshooting and learning
• Escalate complex issues to internal engineering or development teams while maintaining ownership of client communication
• Participate in software/data testing and QA to ensure product reliability and client readiness
• Participate in remote training webinars as well as on-site client training (travel, both domestic and international, may be required)
• Maintain clear and accurate records of client interactions, issue resolution steps, and support outcomes
• Contribute to the continuous improvement of client support strategies and internal procedures
• Remain available to support clients in a 24/7 operational environment; some evening, weekend, or emergency availability may be required

This position works closely with Client Experience leadership to fulfillour mission of customer satisfaction and loyalty.

RequiredSkills/Abilities

• Strong verbal and written communication skills, including the ability to clearly explain technical information to non-technical users
• Confident public speaking and presentation skills for training and webinars
• Proven customer service skills, especially in high-pressure or time-sensitive situations
• Excellent troubleshooting and problem-solving capabilities
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Strong organizational skills and attention to detail
• Proficient with Microsoft Office Suite; experience with remote support tools and ticketing systems is a plus
• Comfort working both independently and collaboratively across departments

Educationand Experience

• Bachelor of Science in Meteorology (required)
• Experience with Weather Display Technology is a plus
• Project management experience or client relationship management is a plus