Client Success Meteorologist

Medialinkpro; Huntsville, Northern (AL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Medialinkpro in Huntsville, AL is seeking a technical support specialist to assist Baron Weather clients with operational weather software and systems.

You will provide frontline technical support by phone, email and remote-access tools, create support resources, deliver remote webinars and on-site client training, participate in product testing, and maintain accurate support records. This role emphasizes clear communication, issue escalation, and ownership of client outcomes.

Qualifications

• Experience in frontline technical support by phone, email, or remote tools.
• Ability to deliver remote webinars and on-site training.
• Strong record-keeping and escalation skills.

Responsibilities

• Provide frontline technical support by phone, email and remote-access tools.
• Create support resources and escalate complex issues while retaining client ownership.
• Deliver remote webinars and on-site client training.
• Participate in product testing and maintain accurate support records.

Skills

Technical support

Customer service

Remote access tools

Phone support

Webinars

Tools

Remote desktop tools

CRM software

Web conferencing platforms

Job description

Support Baron Weather clients using operational weather software and systems.

• Provide frontline technical support by phone, email and remote-access tools.
• Create support resources and escalate complex issues while retaining client ownership.
• Deliver remote webinars and on-site client training.
• Participate in product testing and maintain accurate support records.