Client Success Meteorologist: Tech Support & Training Lead

Baron Weather; Huntsville (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Baron Weather in Huntsville, Alabama, is seeking a Client Success Meteorologist to provide expert-level technical support and education for clients using weather technologies. The role involves troubleshooting issues, maintaining documentation, and conducting training webinars.

The ideal candidate must have a Bachelor of Science in Meteorology and excellent communication skills, and will ensure high customer satisfaction. Travel may be required for client training sessions. This role operates within a 24/7 client support environment.

Qualifications

• Strong communication skills to explain technical information to non-technical users.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with public speaking and presentations for training purposes.

Responsibilities

• Provide frontline technical support for Baron software and systems.
• Create and maintain technical documentation and FAQs.
• Participate in remote training webinars and on-site client training.

Skills

Strong verbal and written communication skills

Customer service skills

Troubleshooting and problem-solving capabilities

Proficient with Microsoft Office Suite

Education

Bachelor of Science in Meteorology

Tools

Remote support tools

Ticketing systems

Job description

Baron Weather in Huntsville, Alabama, is seeking a Client Success Meteorologist to provide expert-level technical support and education for clients using weather technologies. The role involves troubleshooting issues, maintaining documentation, and conducting training webinars.

The ideal candidate must have a Bachelor of Science in Meteorology and excellent communication skills, and will ensure high customer satisfaction. Travel may be required for client training sessions. This role operates within a 24/7 client support environment.