Weather Tech Client Success & Training Lead

Baron Weather, Inc.

Huntsville (AL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Baron Weather, Inc. is seeking a Client Success Meteorologist in Huntsville, AL, to serve as a liaison for technical support and client training on Baron’s weather technologies. You will troubleshoot, educate, and support users to maximize product adoption and satisfaction.

Recommended candidates hold a BS in Meteorology, strong communication skills, and experience with remote support. Some travel (domestic and international) may be required to deliver on-site training and webinars.

Qualifications

Bachelor's degree in Meteorology required.
Experience with Weather Display Technology is a plus.
Project management experience or client relationship management is a plus.

Responsibilities

Provide frontline technical support for Baron software and systems, diagnosing and resolving client issues via phone, email, and remote access tools.
Create and maintain technical documentation, support resources, and FAQs to assist users in troubleshooting and learning.
Escalate complex issues to internal engineering or development teams while maintaining ownership of client communication.
Participate in software/data testing and QA to ensure product reliability and client readiness.
Participate in remote training webinars as well as on-site client training (travel, both domestic and international, may be required).
Maintain clear and accurate records of client interactions, issue resolution steps, and support outcomes.
Contribute to the continuous improvement of client support strategies and internal procedures.
Remain available to support clients in a 24/7 operational environment; some evening, weekend, or emergency availability may be required.