Client Success Manager: Startup Wind-Downs (Equity, PTO)

Sunset; Northern, New York (KY, NY); Hybride; USD 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

Salary + Equity

Health Coverage

Unlimited PTO

Office Setup Allowance

Résumé du poste

Sunset is hiring a Client Success Manager in New York City (or willing to relocate) to own a dedicated set of client accounts through the entire wind-down lifecycle. You will provide frontline support, guide clients through dissolution steps, and work with lawyers, investors, and tax professionals to ensure accurate, timely outcomes.

This hands-on role emphasizes speed, accuracy, and client confidence over revenue. It’s an early team role with growth into senior IC or leadership as Sunset scales.

Qualifications

• 2–4 years of experience in client-facing operations, customer support, or customer success.
• Experience supporting customers via phone, email, tickets, or live chat.
• Ability to learn complex processes that are supported by software.
• Ability to evaluate, troubleshoot, replicate, and follow up on customer questions and issues.
• Knowledge of common help desk/ticketing solutions such as Zendesk, Pylon, etc.
• Ability to stay organized across multiple dedicated clients, managing reactive and proactive activities.
• Excellent written and verbal communication across diverse stakeholders.

Responsabilités

• Be the first responder to all client queries via tickets, email, and phone for a dedicated set of accounts you own.
• Own the customer experience across all aspects of the dissolution, maintaining high CSAT/NPS and fast response times against SLAs.
• Handle key activities of the dissolution process, such as IRS filings, asset transfer agreements, and distribution of capital.
• Onboard new clients into the Sunset platform and orient them to the end-to-end dissolution process.
• Become a subject-matter expert in corporate wind-downs to support clients at any stage.
• Continuously seek solutions and propose improvements to processes.
• Collaborate with other Client Success Managers, Engineering, and Sales/GTM to support clients.
• Craft educational content for the Sunset help center.

Connaissances

Client-facing

Customer support

Communication

Problem solving

Zendesk

Ticketing systems

Organization

Stakeholder comms

Outils

Zendesk

Pylon

Description du poste

Sunset is hiring a Client Success Manager in New York City (or willing to relocate) to own a dedicated set of client accounts through the entire wind-down lifecycle. You will provide frontline support, guide clients through dissolution steps, and work with lawyers, investors, and tax professionals to ensure accurate, timely outcomes.

This hands-on role emphasizes speed, accuracy, and client confidence over revenue. It’s an early team role with growth into senior IC or leadership as Sunset scales.