Client Success Manager Remote, USA

Addepar; California (MO); Remote; USD 69,000 - 107,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to join their dynamic team. In this pivotal role, you will become a trusted advisor, helping clients maximize their use of an innovative platform designed for investment professionals. Your expertise will guide clients through the post-sales lifecycle, ensuring they receive exceptional value and support. With a focus on building strong relationships and advocating for clients, you'll have a direct impact on the company's growth and success. This position offers a unique opportunity to thrive in a collaborative environment while driving client success and engagement.

Benefits

Bonus

Equity

Benefits

Qualifications

• 3+ years in RIA or Family Office, preferably in client-facing roles.
• Strong analytical and problem-solving skills with technology knowledge.

Responsibilities

• Develop success plans for clients to drive adoption and identify opportunities.
• Provide client support during implementation and business reviews.

Skills

Analytical Skills

Client Engagement Strategies

Problem Solving

Communication Skills

Time Management

Relationship Building

Education

Bachelor's Degree

Tools

Addepar Platform

Job description

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 45 countries, Addepar’s platform aggregates portfolio, market and client data for over $7 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Edinburgh and Pune.

The Role

We are currently seeking a Client Success Manager to join our Core Client Success Team. The Client Success Team at Addepar drives client success for the complete post-sales lifecycle of an Addepar client. Through strategic guidance and partnership, CSM will ensure clients derive maximum value from the platform, leading to overall adoption success, retention, and renewal. Few roles provide such a direct impact on the growth of the company!

You will become a trusted advisor to these clients, deeply understanding their business and their needs, and help them improve the value they get from Addepar. This role involves working closely with colleagues to identify and reveal opportunities. CSM will also cultivate cross-functional relationships in Product & Engineering and Services teams, to drive standard methodologies and utilization of the platform. You will be the client’s internal advocate! You will help to ensure an excellent experience, and gather feedback to aid Addepar in building the next generation of solutions.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $69,000 - $107,000 + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only and do not include bonuses, equity, or benefits.

What You’ll Do

• Develop a deep understanding of the Addepar platform and be able to apply it to clients’ requirements, industry challenges, and goals.
• Provide client support to senior members of the team during implementation, business reviews, instance reviews, and other BAU tasks to support an outstanding client experience.
• Develop success plans for a pool of clients, supporting critical client metrics to drive adoption and identify optimization and cross-selling opportunities.
• Provide continuing education and insights to clients relating to product updates, Addepar’s product roadmap, as well as review product usage patterns.
• Assist in the identification of new revenue opportunities for the Account Manager and Product Specialists, and participate in presentations to clients, including but not limited to: new projects, additional Addepar products or partner solutions.
• Advocate for clients, building strong working relationships with cross-functional teams to ensure client success.

Who You Are

• 3+ years of experience in a RIA, Single Family Office, or Multi Family Office oriented business or environment, preferably in a client-facing role for financial products or services for UHNW clients.
• Strong analytical skills and a consistent framework or process approach to problem solving.
• You have technology knowledge that helps you engage and have credibility with product groups within Addepar and clients.
• Strong time management and prioritization skills, as well as verbal and written communication skills.
• Experience building and improving client engagement strategies with a track record of success as proven by improved client health, referenceability, and platform adoption.
• You have handled difficult customers or situations and can demonstrate resolutions.
• Ability to establish relationships with key influencers (internal and client); executive presence and ability to effectively navigate and persuade all levels of an organization.
• Ability to navigate data and people to find answers.
• Independent, adaptable, and can thrive in a fast-paced environment.
• You are open to travel.

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.