Client Success Manager - Real Estate Tech (In-Office)

Compass Real Estate - Peninsula; Los Angeles (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation & holidays & leave

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring a Customer Success Manager for our Brentwood, CA office. You will be the first point of contact for agents, guiding them through Compass tools, training, and marketing requests while building strong relationships and trust.

You will collaborate with onboarding, marketing, and expansion teams to ensure a world-class experience for high-touch clients and to support office openings and national initiatives.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with live or virtual training is a plus.
• Experience with enterprise technology like Zendesk, Salesforce, Confluence is a plus.
• Passion for supporting and serving agents growing their business.
• Ability to establish credibility with agent decision-makers.
• Strong listening, empathy for customer pain points.
• Desire for in-office community and engagement.
• Strong problem-solving and analytical skills.
• Excellent interpersonal communication and relationship-building.
• Meticulous, highly organized.
• Strong writing and design eye.
• Ability to work in the office during standard hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support and group training.
• Provide marketing support by creating collateral and liaising with marketing specialists for complex requests.
• Partner with Onboarding team on strategy and logistics for welcoming new customers.
• Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with other team members to champion questions and feedback for agents.
• Serve as a mentor to Agent Experience Coordinators and manage escalations.

Skills

Customer service

Training

Office management

Real estate knowledge

Live training

Enterprise software

Communication

Problem solving

Attention to detail

In-office presence

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring a Customer Success Manager for our Brentwood, CA office. You will be the first point of contact for agents, guiding them through Compass tools, training, and marketing requests while building strong relationships and trust.

You will collaborate with onboarding, marketing, and expansion teams to ensure a world-class experience for high-touch clients and to support office openings and national initiatives.