Client Success Manager (North America)

KOR Financial Inc.; New York (NY); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading fintech company is seeking a Client Success Manager to enhance client experiences and drive account growth. This role requires expertise in OTC Derivatives or Regulatory Reporting, excellent communication skills, and a proactive approach. Join a dynamic team focused on delivering exceptional client value in a fully remote environment.

Benefits

Culture of trust and empowerment

Competitive salary

Fully remote work environment

Opportunities aligned with ambitions

Qualifications

• +4 years of OTC Derivatives or Regulatory Reporting experience, preferably in vendor or back-office roles.

Responsibilities

• Primary contact for client inquiries related to business, domain, product, and technical aspects.
• Drive account growth and expand revenue through pre-sales and existing client opportunities.
• Define and optimize the client lifecycle by managing engagement programs.

Skills

Communication

Analytical

Organizational

Job description

We're looking for a Client Success Manager to work with our clients across all phases, from pre-sales to relationship management, to provide them with an exceptional and differentiating experience. You'll be part of a scaling company of experts in their fields, with clear focus and ownership.

If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact, this role is for you.

About us

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product started in the US and has expanded to Canada, UK, EU, Australia, and Singapore. Join a scale-up that offers growth and ownership opportunities.

KOR is built on leading-edge cloud technology, created by industry experts and world-class in-house engineering. Our mission is to innovate B2B trade servicing, beginning with regulatory reporting, to address the upcoming wave of mandated changes across OTC derivatives transactions. We aim to solve complex problems related to data utility, quality, and processing inefficiencies, unlocking significant value for clients.

Teamwork and focus are central to our culture. We believe small, independent teams with deep expertise achieve better results and foster responsibility and career growth. Our mantra is to work humble, work smart, and work together.

Responsibilities of this key role

As a Client Success Manager at KOR, you will be the primary contact for our clients, utilizing automation, self-service, and on-demand knowledge to deliver premium value in client interactions. You will work closely with clients and internal teams to ensure positive experiences.

This role requires excellent communication, flexibility, and an enterprising attitude. Your main responsibilities include:

• Being the primary contact for client inquiries related to business, domain, product, and technical aspects.

• Reviewing, validating, and triaging technical escalations.

• Driving account growth and expanding revenue through pre-sales and existing client opportunities.

• Influencing client lifetime value via product adoption, satisfaction, and health scores.

• Participating in KOR working groups as needed.

• Defining and optimizing the client lifecycle by managing engagement programs and fostering continuous improvement based on client segmentation.

About you

You are eager to influence client experiences and business outcomes, thrive in collaborative, fast-paced, mission-driven environments, and take ownership of your work. You excel at results and focus on delivering value.

Additionally, you meet the following criteria:

• +4 years of OTC Derivatives or Regulatory Reporting experience, preferably in vendor or back-office roles.

• Client-obsessed with a drive for optimal outcomes.

• Excellent communication, analytical, and organizational skills.

At KOR, culture fit is crucial. We seek an open-minded, humble, driven, and team-oriented individual to join us.

What we have to offer

• A culture of trust, empowerment, and constructive feedback.

• Competitive salary.

• Fully remote work environment.

• Opportunities aligned with your ambitions and skills.

• We welcome your input on additional needs or preferences.

We are committed to fostering a balanced, supportive relationship, listening to your needs, and helping you grow professionally. If you're eager to grow and value a company that appreciates your contributions, join us.