Client Success Manager (North America)

KOR Financial; United States; A distancia; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Culture of trust and empowerment

Competitive salary

Fully remote work environment

Opportunities matching ambitions

Descripción de la vacante

A growing fintech company is seeking a Client Success Manager to enhance client experiences and drive business outcomes. This role involves serving as the main contact for clients, managing inquiries, and collaborating internally to ensure satisfaction. The ideal candidate has over 4 years of experience in OTC Derivatives or Regulatory Reporting, excellent communication skills, and a client-focused mindset. Join a culture that values trust, empowerment, and continuous improvement in a fully remote environment.

Formación

• Over 4 years of OTC Derivatives or Regulatory Reporting experience.

Responsabilidades

• Serve as the primary contact for client inquiries.
• Drive account growth and expand revenue through pre-sales.
• Define and optimize the client lifecycle.

Conocimientos

Communication

Analytical

Organizational

Descripción del empleo

We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management, providing them with an exceptional and differentiating experience. You'll be part of a scaling company of experts with a clear focus and ownership space. If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact, this role is for you.

About us

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey has started in the US, with expanded services covering Canada, UK, EU, Australia, and Singapore. Join a scale-up that offers growth and ownership opportunities.

KOR is built on leading-edge cloud technology by industry experts and world-class in-house engineering. Our mission is to innovate B2B trade servicing, starting with regulatory reporting, to address the global wave of mandated changes affecting all market participants in OTC derivatives transactions. We aim to solve complex problems related to data utility, quality, and processing inefficiencies, unlocking significant value for clients.

Teamwork and focus are central to our culture. We believe small, independent teams with deep expertise achieve better results and foster responsibility and career growth. Our mantra is to work humble, work smart, and work together.

Responsibilities of this key role

As a Client Success Manager at KOR, you will be the main point of contact for our clients. We have invested heavily in automation, self-service, and on-demand knowledge to enhance client interactions. You will work closely with clients at all seniority levels and collaborate internally to deliver exceptional experiences.

This role requires excellent communication, flexibility, and an enterprising attitude. Your key responsibilities include:

• Serving as the primary contact for client inquiries related to business, domain, product, and technical issues

• Reviewing, validating, and triaging technical escalations

• Driving account growth

• Expanding revenue through pre-sales and existing client sales opportunities

• Influencing client lifetime value via product adoption, satisfaction, and health scores

• Participating in KOR working groups as needed

• Defining and optimizing the client lifecycle by tracking and improving engagement based on segmentation, fostering a culture of continuous improvement

About you

You are eager to influence client experiences and business outcomes. You enjoy collaborating with team members, taking ownership, and working in a mission-driven, fast-paced environment focused on results.

Additionally, you meet these criteria:

• Over 4 years of OTC Derivatives or Regulatory Reporting experience (preferably vendor or back office)

• Client-obsessed with a drive for the best outcomes

• Excellent communication, analytical, and organizational skills

At KOR, cultural fit is critical. We seek an open-minded, humble, driven, and communicative team player to join us.

What we have to offer

• A culture of trust, empowerment, and constructive feedback

• Competitive salary

• Fully remote work environment

• Opportunities matching your ambitions and skills

• And more—tell us what else matters to you!

We are committed to supporting your growth, listening to your needs, and helping you achieve your goals. If you want to grow and be valued, join us.