Multi-Product SaaS Client Success Manager

JustPark; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

In-office barista (Dallas)

Catered breakfast & lunch (Dallas)

Weekly office events (Dallas)

Job summary

JustPark is seeking a Customer Success Manager (CSM) for JustPark Ventures (JPV) to own client success for a portfolio of U.S. Everyday Parking Products.

You will report to the Head of Customer Experience and collaborate with Engineering, Product, and Commercial teams to ensure product fluency and healthy accounts. As part of a lean CX team, you’ll contribute to playbooks, build product knowledge across Permits, On Demand, EnforcePlus, Valet, Self-Park, Insights, and CurbTrac, and drive

Qualifications

• 2 to 4 years of experience in a customer success, account management, or client-facing SaaS role.
• Comfortable managing a multi-product account book and learning new systems quickly.
• Strong written and verbal communication skills at C-suite and operations level.
• Based in Dallas, Philadelphia, or New York City.
• Highly analytical, process-oriented, and data-driven
• Strong commercial instincts and comfort with multi-stakeholder accounts
• Strong empathy and passion for customers’ growth
• Flexibility to schedule calls based on customer availability
• Ability to travel to customer launches and support visits
• Bonus: mobility, real estate or operations-heavy industry experience

Responsibilities

• Account ownership. Own client success for a book of accounts across the JPV portfolio.
• Lead onboarding, adoption, ongoing success, and renewal support for those accounts.
• Be accountable for account health, retention, and expansion signals within your book.
• Product knowledge. Build and maintain working knowledge across JPV's product set: Permits, On Demand, EnforcePlus, Valet, Self-Park, Insights, and CurbTrac.
• Field client questions, troubleshoot issues, and know when to elevate.
• Documentation and process. Contribute to team docs, runbooks, onboarding materials.
• Cross-functional partnership. Partner with Engineering, Product, and Commercial teams on feedback and renewals.
• Client-facing communication. Run regular account check-ins and business reviews.
• Initiative as a baseline. Take ownership and come prepared with a proposed plan.

Skills

Customer success

Account management

SaaS

Communication

Travel readiness

Job description

JustPark is seeking a Customer Success Manager (CSM) for JustPark Ventures (JPV) to own client success for a portfolio of U.S. Everyday Parking Products.

You will report to the Head of Customer Experience and collaborate with Engineering, Product, and Commercial teams to ensure product fluency and healthy accounts. As part of a lean CX team, you’ll contribute to playbooks, build product knowledge across Permits, On Demand, EnforcePlus, Valet, Self-Park, Insights, and CurbTrac, and drive