client success manager in AdTech

LLC Evido ge; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Evido is seeking a Middle Client Success Manager to guide onboarding and support paid campaigns across Meta, TikTok, Google, and other platforms. You will build long-term relationships with Enterprise clients, drive performance reviews, and coordinate with internal teams to ensure smooth execution.

Fluency in English and Russian is required, with strong analytical and project-management skills. Join a fast-growing AdTech company that values autonomy, clear communication, and customer-centric

Qualifications

• 3+ years of experience in digital marketing, AdTech, media agencies or performance marketing.
• Strong understanding of the digital advertising ecosystem (Meta, Google, TikTok or similar platforms).
• Experience coordinating multiple stakeholders and leading complex projects.
• Strong analytical skills and confidence working with data in Excel / Google Sheets.
• Excellent English (C1/C2) and Russian (C1/C2).
• Proactive and ownership-driven.

Responsibilities

• Build long-term relationships with Enterprise clients and act as their trusted advisor.
• Explain product logic, walk clients through key steps, answer early-stage questions.
• Drive regular client performance reviews and commercial conversations.
• Resolve complex client issues in collaboration with internal teams.
• Own operational processes related to Enterprise clients and ensure smooth execution across teams.
• Monitor internal workflows, identify bottlenecks and drive process improvements.
• Help scale the Client Success function by improving documentation, playbooks and internal processes.
• Work closely with advertising platforms (Meta, TikTok, Google and others) on escalations and partnership initiatives.
• Coordinate internal stakeholders to deliver the best client experience.
• Support strategic initiatives and participate in launching new products and workflows.
• Analyze client performance, commercial metrics and operational data.
• Prepare presentations, reports and recommendations for clients and internal stakeholders.
• Translate complex information into clear business actions.

Skills

Client success

Stakeholder management

Project management

Analytical skills

English proficiency

Russian proficiency

Proactive

Ownership

Cross-functional collaboration

Tools

Excel / Google Sheets

Job description

Описание

Evido is a leading marketing and adtech company specializing in providing advanced and efficient marketing solutions across multiple platforms, including Meta, TikTok, and Google. We help high-potential markets grow faster by adopting innovative strategies, data-driven approaches, and scalable solutions. We're expanding, and we are looking for a Middle Client Success Manager — someone who will become a trusted partner for our clients, guide them through onboarding, and support their paid campaigns across platforms.

Задачи

build long-term relationships with Enterprise clients and act as their trusted advisor explain product logic, walk clients through key steps, answer early-stage questions Drive regular client performance reviews and commercial conversations Resolve complex client issues in collaboration with internal teams own operational processes related to Enterprise clients and ensure smooth execution across teams Monitor internal workflows, identify bottlenecks and drive process improvements Help scale the Client Success function by improving documentation, playbooks and internal processes work closely with advertising platforms (Meta, TikTok, Google and others) on escalations and partnership initiatives Coordinate internal stakeholders to deliver the best client experience Support strategic initiatives and participate in launching new products and workflows analyze client performance, commercial metrics and operational data Prepare presentations, reports and recommendations for clients and internal stakeholders Translate complex information into clear business actions

Требования

3+ years of experience in digital marketing, AdTech, media agencies or performance marketing Strong understanding of the digital advertising ecosystem (Meta, Google, TikTok or similar platforms) Experience coordinating multiple stakeholders and leading complex projects Strong analytical skills and confidence working with data in Excel / Google Sheets Excellent English (C1/C2) and Russian (C1/C2) Ability to balance commercial thinking with operational execution Proactive and ownership-driven Strong organizational and project management skills Excellent communication and stakeholder management Calm under pressure and comfortable solving ambiguous problems Structured thinker with strong attention to detail

Условия

Remote work Direct work with Enterprise clients and full ownership of their success Opportunity to influence product development and shape internal processes A culture that values expertise, autonomy, kindness and healthy communication Fast decisions, minimal bureaucracy, lots of space for initiative Growth in AdTech, cross-platform learning, and complex client cases