Client Success Manager II - Onsite in Boise

Truckstop.com; Boise (ID); On-site; USD 55,000 - 65,000; Full time

Job summary

Truckstop.com in Boise, ID is seeking a Client Relationship Manager II who serves as the front-line ambassador, building strong client relationships and collaborating with cross-functional teams. You will interact with company executives and their finance departments to identify and solve root causes of recurring issues.

You will also onboard new clients, improve client experience, and leverage data insights to drive better outcomes for our clients and the business.

Qualifications

• High school diploma or equivalent, bachelor’s degree preferred
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• A minimum of two or more years of experience in a similar role is preferred

Responsibilities

• Client communication via email and chat, proactive and open communications with customers using established channels.
• Provide information to customers by verifying their request; answering questions; and aiding assistance.
• Find a satisfactory solution to a given problem using standard operating procedures.
• Resolve basic product or service problems by clarifying the customer's concerns and determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution.
• Onboard new clients providing excellent customer service and making them feel welcome.
• Collaborate with the product team to improve client experience and automation opportunities.
• Build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success.
• Learning to work with client data to derive insights, using data to proactively address potential issues and drive better outcomes for our clients and the business.
• Document account information to track daily/monthly trends.

Skills

Client communication

Customer service

Problem solving

Cross-functional collaboration

Time management

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Truckstop.com in Boise, ID is seeking a Client Relationship Manager II who serves as the front-line ambassador, building strong client relationships and collaborating with cross-functional teams. You will interact with company executives and their finance departments to identify and solve root causes of recurring issues.

You will also onboard new clients, improve client experience, and leverage data insights to drive better outcomes for our clients and the business.