Client Success Manager — Drive Growth & Delight Clients

Directors Investment Group; Abilene (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) matching

Life insurance

On-site clinic

24-hour fitness center

Free fruit & beverages

Corporate university

Book studies

Personal growth opportunities

Job summary

Funeral Directors Life, a subsidiary of Directors Investment Group, is seeking a Client Success Manager to serve as the primary contact for a portfolio of digital marketing clients. You will onboard clients, coordinate client calls, gather required information, and manage campaigns while ensuring an exceptional client experience.

Based in Abilene, TX, the role requires strong communication, organization, and collaboration with cross-functional teams to deliver marketing goals, maintain client

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Highly organized with exceptional attention to detail.
• Self-motivated with the ability to prioritize and manage multiple projects.
• Creative mindset with an interest in social media and digital marketing.
• Team-oriented with strong problem-solving skills.
• Proficient with Microsoft Office Suite, social media platforms, Teams, Hootsuite, and other web-based applications.

Responsibilities

• Onboard new digital marketing clients, including creating client records, coordinating client calls, and gathering required information.
• Build and maintain strong client relationships through proactive communication and ongoing account management.
• Develop, schedule, and manage social media content across various platforms while maintaining each client's brand voice and marketing objectives.
• Collaborate with internal teams to coordinate marketing initiatives, client requests, and project timelines.
• Monitor marketing performance and communicate campaign insights during regular client review and renewal meetings.
• Maintain accurate client records, content calendars, and account documentation.
• Manage multiple client accounts while delivering exceptional customer service and meeting established deadlines.

Skills

Communication

Customer service

Organization

Time management

Social media marketing

Teamwork

Tools

Microsoft Office

Hootsuite

Social media platforms

Teams

Job description

Funeral Directors Life, a subsidiary of Directors Investment Group, is seeking a Client Success Manager to serve as the primary contact for a portfolio of digital marketing clients. You will onboard clients, coordinate client calls, gather required information, and manage campaigns while ensuring an exceptional client experience.

Based in Abilene, TX, the role requires strong communication, organization, and collaboration with cross-functional teams to deliver marketing goals, maintain client