Customer Service (Ops Support) Specialist

Funeral Directors Life; Abilene (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Funeral Directors Life is seeking a creative Customer Service (Operations Support) Specialist to manage quality service for customers. This roving position within the Operations Division emphasizes high-integrity customer care, processing new business, claims, and interaction with insurance companies on high-volume days.

The role requires strong communication, organization, and problem-solving skills, with the ability to gather accurate information and work in a Windows/Microsoft Office

Qualifications

• Excellent written and verbal communication skills
• Strong organizational skills
• Dependability, integrity and compassion are a must
• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Ability to use a personal computer and Windows-based environment with MS Office/Company Specific Software

Responsibilities

• Maintain customer profiles
• Establish and maintain positive working relationships to promote a quality service image
• Organize and work with detailed records
• Handle inbound calls and email correspondence from customers, employers, insurance companies, employing agencies & record details of interactions
• Provide the highest level of customer service or refer inquiries to appropriate management levels

Skills

Excellent communication

Strong organizational skills

Dependability and integrity

Problem solving

Information gathering

Windows/Microsoft Office

Tools

MS Office

Company-specific software

Job description

We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALISTwho will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position -- within our Operations Division -- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.

Job Responsibilities

• Maintain customer profiles
• Establish and maintain a positive working relationships to promote a quality service image
• Organize and work with detailed records
• Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.
• Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels

Qualifications

• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Excellent written and verbal communication skills
• Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software
• Strong organizational skills
• Dependability, integrity and compassion are a must

About Funeral Directors Life

Funeral Directors Life,a subsidiary of Directors Investment Group (DIG),offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIGhas been recognized with numerous workplace awards, including the 2025 Big Country’s Best Workplace, the prestigiousFORTUNEmagazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published byTexas Monthly.

Based in Abilene, TX,DIGoffers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."\

So, what makesDIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.