Client Success Manager (Detroit)

Nativo, Inc.; Detroit (MI); On-site; USD 69,000 - 85,000; Full time

Job summary

Nativo, Inc. is seeking a Client Success Manager to enhance client relationships and drive effective native advertising campaigns. The role, based in Detroit, requires an experienced professional to engage clients, ensure campaign success, and strategize with internal teams. Ideal candidates will possess strong communication skills and experience in client-facing roles in advertising.

Benefits

Unlimited Time Off

Paid parental leave

Home office setup allowance

Annual company retreats

Qualifications

• 2-4 years of experience in client-facing roles.
• Experience strategizing with clients/agencies.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Serve as the main point of contact for clients.
• Educate clients on native advertising success.
• Manage the campaign-launch process and client relationships.

Skills

Client relationship management

Strategic thinking

Troubleshooting

Communication

Data analysis

Education

BA/BS

Tools

Google Analytics

DoubleClick

Job description

At Nativo, we make advertising that connects better. By bridging the gap between premium content and programmatic efficiency, we go beyond simply serving ads—we create meaningful connections that drive engagement, unlock new audiences, and deliver measurable results with actionable insights.

Our innovative formats capture attention in optimized, high-quality placements, ensuring a clean supply path for brands looking to expand beyond recycled audience pools. With more than a dozen patented technologies, Nativo powers content-driven advertising for brands and publishers across a global network of 10,000+ premium publisher sites. Our platform delivers clear, intuitive analytics and recommendations that inform future strategy.

As an NMSDC-certified Minority Business Enterprise, we are committed to amplifying diverse voices and providing favorable economic terms to our minority-owned partners. It’s a great time to join our team!

The candidate for this position must be located within a commutable distance to Detroit, MI.

The Role

Nativo is looking for a Client Success Manager to join our remote-first team in architecting the future of advertising by creating meaningful connections with consumers on the only ad platform that combines the power of content with scale, measurement, and control.

Client Success Managers are an integral part of the Sales organization and provide the foundation for Nativo’s rapid growth and client retention. They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers, and create innovative and compelling native advertising campaigns that deliver results.

What You'll Do

• Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end goal of client growth and retention
• Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals, and overall digital strategy
• Partner with Sales to retain and grow accounts, strategizing on upselling and incremental tactics
• Manage the campaign-launch process (IO processing, asset collection, content creation, and third-party tag implementation) and client relationships
• Work cross-functionally with Content, AdOps, and Analytics to deliver custom solutions, optimizations, and analyses to clients.
• Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations
• Assist with the development of strategy of pre-sale plans for renewal accounts
• Accurately identify, replicate, and document product enhancements
• Develop a thorough understanding of our internal process, team member responsibilities, and internal timelines so services can be accurately and effectively given to clients

What We’re Looking For
We are seeking an experienced customer-facing professional who will engage, retain, and drive our customers' understanding of Nativo product offerings, working strategically with sales and leadership (both internally and with the customer). You will be measured on the retention, expansion and happiness index of a book of business.

If you’re passionate about providing a world-class customer experience, thrive in a fast-paced environment, then becoming a Client Success Manager is the career path for you!

Skillset Needed

• 2-4 years of experience in a client-facing role such as client success or account management at an advertising/creative agency, publisher, or other media property
• Experience strategizing with and presenting to clients/agencies
• Exposure/usage and understanding of the digital media ecosystem and advertising technologies
• Demonstrated ability to cultivate deep relationships with clients
• Resourceful, quick-witted, and able to effectively troubleshoot internally and externally
• Ability to work in fast-paced, ever-changing environments
• Knowledge of and experience in creative design, messaging, and marketing to brand KPIs
• Ability to manage and prioritize multiple projects simultaneously
• Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics
• Excellent written communication and presentation skills
• BA/BS required

Within One Month, You’ll:

• Complete the provided training course for the position
• Apply newly acquired skills in a demo environment

Within Three Months, You’ll:

• Begin shadowing a book of business
• Putting those demo and training skills into real-life practice

Within Six Months, You’ll:

• Take on your own book of business
• Handle campaigns from kick-off to completion

Within Twelve Months, You’ll:

• Master the campaign lifecycle for the CSM role
• Take a more strategic presale and postsale approach to your campaigns

What We Offer

At Nativo, we listen to our team, and our benefits evolve with their needs. While we embrace a distributed work model, we prioritize real connections through regular in-person meetups, fostering a sense of belonging and community.

We thrive in a remote-friendly setup but always look forward to our in-person meetups to build connections.

Once a year, we gather at a top destination to connect, share knowledge, and celebrate our wins together.

Unlimited Time Off:

In addition to unlimited time off, we close during the final week of the year for a well-deserved winter break.

We offer paid parental leave for all team members and a transition program to help ease them back into work.

We’ll provide everything you need to create a productive home office so you’re ready to hit the ground running.

Beyond our standard benefits, we offer an additional allowance for anything that boosts your work-life balance.

At Nativo, everyone is an owner. From day one, you’ll contribute to and share in the company’s success.

Additional Information

Nativo is committed to fair and equitable compensation practices.

The starting pay range for this role is $69,000-$85,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years’ experience, certifications, and specific location. The starting pay range may differ by location.

The total rewards package for this position may also include an annual performance bonus, stock options, and benefits (which may differ by country). For additional information, please visit our careers page.

We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. When we work together, we achieve amazing things, and our differences are what make our products and company great. Our core values guide our work, our interactions and the unique talents and perspectives each team member brings to the table.

Nativo is committed to diversity in its workforce and is proud to be an equal opportunity employer. Nativo considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Nativo is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace environment where everyone has the opportunity to be successful.