Customer Success Manager

AutoLeadStar; Detroit, Teaneck Township, Burlington (MI, NJ, VT); Hybrid; USD 80,000 - 88,000; Full time

Job summary

An innovative tech company is seeking a Customer Success Manager to enhance client relationships and drive success in the automotive sector. This role offers the chance to work in a dynamic, data-driven environment, collaborating with a diverse team to ensure clients achieve their goals. You'll leverage your expertise in digital marketing and customer success to influence customer satisfaction and lifetime value. Join a forward-thinking team that values creativity and initiative, and enjoy a flexible, family-friendly work environment with competitive compensation and growth opportunities. If you're ready to make an impact, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k

Paid Parental Leave

15 Vacation Days

80 Hours Sick Leave

12 Paid Holidays

Qualifications

• 2+ years of experience in customer success within B2B Automotive SaaS.
• Proficient in digital marketing platforms and data-driven decision making.

Responsibilities

• Build relationships with customers and manage communication with stakeholders.
• Analyze customer performance data to drive success and minimize churn.

Skills

Customer Success

Digital Marketing

Data Analysis

CRM Systems

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

Google Analytics

Google Ads

Facebook Ads

Bing Ads

Job description

Fullpath is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As a Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.

This is a hybrid or remote position with occasional travel requirements, reporting to a Manager of Customer Success. Preference given to candidates in Detroit, MI, Teaneck, NJ and Burlington, VT areas.

What you will be responsible for

• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
• Execute a framework to communicate ROI proactively - identify risks and minimize churn
• Analyze our customers' performance based on data and work with the customers to optimize success
• Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Requirements

• 2+ years of customer success experience in a B2B Automotive SaaS company
• Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
• High level of competency working with data to drive business focus and decision making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.

Why you should join us

• Competitive compensation and benefits
• Family-friendly environment and flexible working hours
• An awesome global team of forward-thinking, innovative go-getters
• Opportunity to represent top-notch AI technology that solves our customers' challenges
• Learning and growth opportunities within a fast-paced tech startup environment
• As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential.

Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000.Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k.