Customer Experience Specialist

State and Liberty Clothing Co.; Ann Arbor (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic and fast-growing startup as a Customer Experience Associate, where you will play a vital role in enhancing customer satisfaction and driving sales. This exciting position offers the chance to engage directly with customers, manage inquiries, and support the Customer Service Manager in delivering exceptional service. You will thrive in a collaborative environment that encourages innovation and accountability. If you are passionate about customer service and eager to grow with a people-centric company, this opportunity is perfect for you.

Benefits

Comprehensive health insurance package

401K available after 1 year

Employee Discount

Opportunity for advancement

Qualifications

• Must be highly motivated and able to work in a fast-paced environment.
• Resourceful and dynamic individual ready to make an immediate impact.

Responsibilities

• Manage incoming emails and respond to customer service issues promptly.
• Assist in managing ambassador program and customer outreach.
• Drive sales through special project initiatives and build rapport with customers.

Skills

Customer Service

Sales Skills

Problem Solving

Communication

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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State and Liberty Clothing Co. provided pay range

This range is provided by State and Liberty Clothing Co.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $70,000.00/yr

Direct message the job poster from State and Liberty Clothing Co.

Chief Operating Officer: State and Liberty Clothing Co.

Overview

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men’s suiting and shirting.

Position Overview

The Customer Experience Associate is responsible for aiding the Customer Service Manager in all aspects of State and Liberty's customer experience. This role also is responsible for utilizing customer interactions as a revenue-generating and customer retention channel completed through handling all VIP customer inquiries, custom order logistics and follow-ups, and additional sales initiative's.

Your day-to-day responsibilities will primarily focus on email-based customer service and customer outreach and assistance in warehouse coordination and daily operations involvement. This role directly supports the company at large and works hand-in-hand with the Customer Service Manager.

The ideal candidate must be highly motivated and able to work in a fast-paced environment. The candidate must be a resourceful, dynamic, hard-working person that is ready to have an immediate impact on supporting and growing the company. This position will be exciting, challenging, urgent, and rewarding on a daily basis. This position is a great first role within a rapidly growing startup with room for advancement as the company grows.

Work Location: This role will be based out of the headquarters in Ann Arbor, Michigan.

Responsibilities:

• Manage a large number of incoming emails and respond to customer service issues in a timely manner
• Work hand-in-hand with the customer service manager to deliver the highest level of customer service with a customer-first mentality
• Deliver a comprehensive service to enquiring customers, providing help and advice to customers using the company’s products and services
• Drive sales through special project initiatives by building rapport with customers.
• Utilize effective customer service procedures, policies, and standards
• Investigate and solve customers' problems, which may be complex or long-standing issues.
• Assist in managing ambassador program and ambassador check-ins
• Consistently learn about the organization's products and/or services and keep up to date with changes
• Communicate with customer service manager management team to direct and confirm the execution of company mission
• We own our business. We all have the opportunity to carve out a section of the business that they own. With this, we take full responsibility and accountability for our own business.
• We get comfortable in the chaos. “If everything seems under control, you just aren’t moving fast enough.” - Mario Andretti. We are a growing company and at times the pace may seem overwhelming, but we push ourselves to find comfort in the chaos.
• We are accountable for our actions and for what we say. We do what we say we will do, when we say we'll do it. If we cannot keep our promise, we will do what it takes to create a new plan of action. When we take on a project or an issue, we see it through to the end.
• We take action. We are the ones that take action, we are not the ones who talk about the person that is taking the action.
• We encourage, initiate, and embrace change. We question everything and if we feel that something can be improved, we propose it and initiate it. If we are not always changing and looking to be better, we are not adequately doing our job.

Compensation Expectations:

• Opportunity to be an early member at a people-centric, fast-growing startup

Job Type: Full-time

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Comprehensive health insurance package with an employer contribution
• 401K available after 1 year of employment
• Employee Discount
• Opportunity to be a critical member at a people-centric, fast-growing company

IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Apparel & Fashion, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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