Client Success Manager - Central WA (Onsite Travel)

Harbor Networks, Inc.; Yakima (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Unlimited Paid Time Off

Professional development

Job summary

Harbor IT in Washington state seeks a Client Success Manager to support clients across Wenatchee, Selah and Yakima with on-site visits as needed. You will act as the trusted advisor, guiding onboarding, service optimization, and renewal management to retain and grow our current client base, while coordinating with internal teams to deliver measurable business outcomes.

Travel within the territory is expected to maintain strong relationships and ensure exceptional service delivery across the

Qualifications

• 3+ years in client success or account management, preferably in MSPs, cybersecurity, or IT.
• Ability to convert detractors into advocates and drive client outcomes.
• Proactive, calm under pressure, and detail oriented.

Responsibilities

• Build relationships as the main client contact, align services with objectives.
• Lead onboarding and ensure smooth service delivery across teams.
• Own renewals and identify upsell opportunities to grow account value.

Skills

Client success

Account management

MSP experience

CRM software

Tools

CRM software

Job description

Harbor IT in Washington state seeks a Client Success Manager to support clients across Wenatchee, Selah and Yakima with on-site visits as needed. You will act as the trusted advisor, guiding onboarding, service optimization, and renewal management to retain and grow our current client base, while coordinating with internal teams to deliver measurable business outcomes.

Travel within the territory is expected to maintain strong relationships and ensure exceptional service delivery across the