Client Success Manager, B2B Energy Solutions

Socket.dev; Exton (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Excellent health coverage and life 보험

Company-paid Long-Term Disability and

Flexible Spending Account (FSA)

401K plan with immediate company match

Generous Paid Time Off Plan plus 10 pl

Summer hours

Regular Social events

Job summary

Metergy Solutions, LLC is seeking a Client Success Manager in Exton, PA, with travel to NYC. The role focuses on building strong, ongoing relationships with landlords and property managers, coordinating between Sales, Onboarding, Billing and Field Services to ensure client success.

The ideal candidate has 5+ years in B2B customer service, executive presence and CRM experience, and will manage post-sale activities, risk mitigation and expansion opportunities.

Qualifications

• University/College degree or equivalent work experience.
• Minimum of 5 years’ experience in a customer service role with a B2B focus.
• Excellent written and verbal communication skills.
• Ability to prioritize and solve challenges or opportunities.
• Experience with CRM databases is a plus; MS Office proficiency expected.

Responsibilities

• Own the end-to-end post-sale client experience as primary contact for property managers and ownership stakeholders.
• Partner with Sales during late-stage deals to ensure seamless transitions and defined success criteria.
• Collaborate with Onboarding to support implementations and risk mitigation strategies.
• Work with Field Services and Billing to communicate site visits and billing needs.
• Provide timely responses to client inquiries in coordination with internal teams.
• Develop and maintain success plans with objectives, timelines and measurable outcomes.
• Lead regular client touchpoints and executive reviews to discuss performance.
• Monitor client health and identify retention risks and expansion opportunities.
• Identify expansion opportunities in partnership with Sales for growth discussions.
• Advocate for the client internally to ensure a seamless experience.

Skills

Executive presence

Written and verbal communication

Analytical skills

MS Office proficiency

Education

University/College degree or equivalent

Tools

Salesforce

CC&B

MS Office

Job description

Metergy Solutions, LLC is seeking a Client Success Manager in Exton, PA, with travel to NYC. The role focuses on building strong, ongoing relationships with landlords and property managers, coordinating between Sales, Onboarding, Billing and Field Services to ensure client success.

The ideal candidate has 5+ years in B2B customer service, executive presence and CRM experience, and will manage post-sale activities, risk mitigation and expansion opportunities.