Client Success Manager

Midwest Startups; United States; Remote; USD 70,000 - 85,000; Full time

Job summary

WithMe, Inc. is seeking a Client Success Manager to enhance client relationships in a fully remote role. Candidates should have strong communication skills and a data-driven mindset, with responsibilities including managing client accounts and conducting business reviews. Attractive salary range and a supportive work environment await the successful applicant.

Benefits

Comprehensive health, dental, and vision

Unlimited vacation

Employee equity

Qualifications

• Minimum of three years in client success or account management.
• Experience conducting client reviews and presentations.
• Ability to manage multiple accounts.

Responsibilities

• Main point of contact for client portfolio.
• Conduct Quarterly Business Reviews with data insights.
• Monitor client usage metrics and maintain Salesforce records.

Skills

Communication

Relationship Building

Data-driven Mindset

Organizational Skills

Tools

Salesforce

Job description

About WithMe, Inc.

WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!

Meet our brands:

PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

WithMe is seeking a Client Success Manager to own and grow client relationships. In this high-impact, fully remote role, you’ll manage a portfolio of clients from post-installation through contract renewal, delivering proactive communication, strategic insights, and consultative support. This role requires working hours through 5:00PM Pacific Time.

What You'll Do:

• Serve as the main point of contact for your Book of Business
• Conduct Quarterly Business Reviews with data-backed recommendations
• Identify upsell, cross-sell, and retention opportunities
• Monitor client usage metrics and maintain accurate Salesforce records
• Collaborate with internal teams to resolve issues and improve service
• Represent WithMe at client meetings, conferences, and events

What You'll Bring:

• A minimum of three (3) years of experience in client success, account management, or customer support
• Strong communication and relationship-building skills
• Experience conducting client reviews and delivering presentations
• Data-driven mindset
• Salesforce experience preferred
• Highly organized with the ability to manage multiple accounts
• Sales and multi-family experience is a plus
• Ability to work until 5pm PT

Why WithMe Inc.?

• 100% remote work environment
• Employee equity and a chance to shape the future of an innovative company
• Comprehensive health, dental, vision, 401k with match, and more
• Unlimited vacation and a supportive, forward-thinking team

Join us to drive results in a supportive, growth-oriented team. Apply now to make an impact with WithMe!

Full compensation packages are based on position location as well as candidate experience and qualifications.

This position will also qualify for annual bonus opportunity.

Base Salary Range

$70,000—$85,000 USD

Notice of Recording

WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation and/or add additional steps to the interview process. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

Equal Opportunity Employer

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

California Consumer Privacy Act (CCPA) Notice:

As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process (e.g., contact details, work history, and references) as well as any additional information necessary to evaluate your candidacy.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the right to know what personal data is being collected, to request deletion of your data, and to opt out of the sale of your data. WithMe, Inc. does not sell any personal data of applicants or employees.

For more information about your rights and how we handle personal information, please refer to our Privacy Policy.